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Join us from the 29th of January to the 2nd of February at Cisco Live 2018 in Barcelona, where we will continue to show how monitoring the network with SolarWinds will keep you ahead of the game. At our booth (WEP 1A), we will demonstrate how SolarWinds network solutions can help. As a bonus, we are also hosting a pre-event webinar - Blame the Network, Hybrid IT Edition with our SolarWinds Head Geek™, Patrick Hubbard on January 24th - GMT (UTC+0): 10:00 a.m. to 11:00 a.m. There's still time to RSVP.

Home > Success Center > Web Help Desk (WHD) > ERROR: Unable to find Ticket

ERROR: Unable to find Ticket

Overview

When you reply to a ticket to make an update, the following error displays in the console:

ERROR: Unable to find Ticket <ticket_number>

Environment

All Web Help Desk versions

Cause 

Another Web Help Desk instance is running with the same Incoming Mail account.

Resolution

  1. Log in to Web Help Desk as an administrator. 
  2. Click Setup > Email > Incoming Mail Accounts and select your mail account.
  3. Disable the Incoming Mail Account.
  4. Send an email to the Incoming Mail Account.

If the client receives a reply with the same error message, another Web help Desk server instance is running in your environment.

 

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