Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Web Help Desk (WHD) > Different client is displayed when switching to client interface

Different client is displayed when switching to client interface

Updated July 4, 2017

Overview

This article describes an issue where the client's portal page is not displayed or a different client information is displayed when the tech user switches from tech to client interface.

Environment

All WHD versions

Cause 

This issue is caused by an incorrect client account associated with the tech user. 

Resolution

  1. Go to Setup > Techs > [Tech account].
  2. Click Edit.
  3. Under Linked Client, go to Client Lookup and search for the tech's client account.
  4. Click Save.

 

Last modified
17:15, 3 Jul 2017

Tags

Classifications

Public