Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Web Help Desk (WHD) > Delay in saving and transmitting a client ticket

Delay in saving and transmitting a client ticket

Overview

When you create a new ticket and click Save and Email, Web Help Desk requires an extended amount of time to process a ticket and transmit emails.

Environment

All WHD versions

Cause

The SMTP server response delays client ticket processing.

Resolution

Perform any of the following options to resolve this issue:

Adjust threshold settings

Adjust the Scheduled E-mail Delivery Threshold setting to zero to force Web Help Desk to confirm email processing and ticket page rendering in separate threads, improving client ticket processing:

  1. Open Web Help Desk.
  2. Click Setup > E-Mail > Options.
  3. Scroll down and locate the Scheduled E-mail Delivery Threshold setting.
  4. Adjust this setting to 0.
  5. Click Save.

Adjust SMTP settings

Check and change the SMTP Settings to what is appropriate to their SMTP server:

  1. Open Web Help Desk
  2. Click Setup > E-Mail > Incoming Mail Accounts > [Select E-Mail Account].
  3. In the Incoming Mail Server row, set the account, Port and SSL options for their mail server account.
  4. Click Save.
Last modified
09:34, 31 May 2017

Tags

Classifications

Public