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Home > Success Center > Web Help Desk (WHD) > Define what happens to merged tickets - Change of Status or Delete

Define what happens to merged tickets - Change of Status or Delete

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Updated October 25, 2016

Overview

This article defines how to set what should happen to a merged ticket:

  • Change in Status
  • Delete

Environment

All WHD versions

Steps

To change whether a merged ticket changes its status or is deleted:

  1. Navigate to Setup > Tickets > Status Types > Options.
  2. Within here you will see the option "When Tickets Are Merged" which you can have set as "Delete Child Tickets" or "Set Status of Child Tickets to".

 

Last modified
17:17, 24 Oct 2016

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