Submit a ticketCall us

Announcing NPM 12.2
With NPM 12.2 you can monitor your Cisco ASA firewalls, to monitor VPN tunnels for basic visibility and troubleshooting tunnels. NPM 12.2 also uses the SolarWinds Orion Installer so you can easily install and upgrade one or more Orion Platform products simultaneously.
See new features and improvements.

Home > Success Center > Web Help Desk (WHD) > DameWare link does not display next to an asset number

DameWare link does not display next to an asset number

Overview

The DameWare button does not display next to an asset number when trying to launch DameWare from an asset.  

Environment

All WHD versions

Resolution

  1. Log in to Web Help Desk as an administrator. 
  2. Click Setup > Assets > Options and verify if the DameWare Integration Links Enabled check box is selected.
  3. Click Assets > [Search for the Asset] > Asset Details tab
  4. Verify that the asset has an IP address or network name in Asset Details.

 

Last modified
10:21, 22 May 2017

Tags

Classifications

Public