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Home > Success Center > Web Help Desk (WHD) > Customize the subject line for Web Help Desk emails

Customize the subject line for Web Help Desk emails

Table of contents


This article describes how to customize email Subject line(s) used by Web Help Desk.


  • Windows
  • Mac OS X
  • Linux


Microsoft Windows and Mac OS X:

  1. Stop Web Help Desk
  2. Open the Web Help Desk home directory.
    Apple® OS X: /Library/WebHelpDesk    
    Windows: \Program Files\WebHelpDesk  
  3. Navigate to /conf/labels. 
  4. Backup or duplicate the file and rename the duplicate file
  5. Open the file in Notepad or any text editing application
  6. Scroll down to E-Mail Subjects and select the template you want to edit.
  7. Save and close the file.
  8. Start Web Help Desk


Linux or Virtual Appliance deployment

  1. Open PuTTY. 
  2. SSH to the Virtual Appliance or Linux box as an admin.
  3. Change to the user root.

    sudo su - 

  4. Stop Web Help Desk.

    service webhelpdesk stop

  5. Open the Web Help Desk directory at:


  6. Navigate to /conf/labels. 
  7. Copy the file and rename the new file
  8. Open the file.
    vi /usr/local/webhelpdesk/conf/labels/
  9. Search for the E-Mail Subjects portion of the file.

    /E-Mail Subjects

  10. Select the template that you want to edit.

    To edit the file, press A and then replace the test or enter the information you want to add to the file.

  11. Press <Esc> + <Shift> + <Z> + <Z> to exit the editor and save the file.
  12. Start Web Help Desk.

    service webhelpdesk start



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