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Home > Success Center > Web Help Desk (WHD) > Custom fields do not change when selecting a new request type

Custom fields do not change when selecting a new request type

Table of contents

Issue

When you select a new request type with the same Pop-up Menu field type, the custom field is not refreshed and displays the values for the previous request type.

Cause

The data is retrieved from the WebObjects cache instead of loading a new set.

Workaround

Set the first pop-up menu item as empty. This workaround only applies to Pop-up menu items

To modify the menu item:

  1. Click Setup > Tickets > Ticket Custom Fields.
  2. Click the Type drop-down menu and select a value.
  3. Enter a label name.
  4. Start the Options string with ;
  5. Click Save.
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