Submit a ticketCall us

AnnouncementsWeb Help Desk Integrations eCourse

Looking to reduce response times? Sign up for our eCourse to learn how integrating Web Help Desk with Dameware Remote Support, Network Configuration Manager, Network Performance Monitor, and Server & Application Monitor can improve communication efficiencies.

Register here.

Home > Success Center > Web Help Desk (WHD) > Connection refused error when logging in to WHD

Connection refused error when logging in to WHD

Table of contents

Issue:

The following LDAP error displays when trying to log in to Web Help Desk (WHD).

Connection refused:connect 

Cause:

The domain is resolved to multiple hosts. Some of these hosts may not be responding reliably to LDAP connection attempts to large Active Directory servers.

Resolution:

To prevent LDAP connection errors to Active Directory servers:

  1. Verify that the domain name resolves to multiple hosts by looking for multiple A records in the DNS entry.
  2. In the LDAP connection settings, replace the domain name with the IP address of a known reliable host. 
Last modified

Tags

Classifications

Public