Submit a ticketCall us

Welcome to the NEW Success Center. Search all resources (documentation, videos, training, knowledge base articles) or browse resources by product. If you are unable to find what you are looking for, please contact us at





Home > Success Center > Web Help Desk (WHD) > Connection refused: connect

Connection refused: connect

Table of contents


The following error is encountered from LDAP when trying to log in to Web Help Desk (WHD).

Connection refused:connect 


The domain is resolved to multiple hosts and some of these hosts may not be responding reliably to LDAP connection attempts to large Active Directory servers.


To pevent LDAP connection errors to large Active Directory servers:

  1. Check if the domain name resolves to multiple hosts by loooking for multiple A records in the DNS entry.
  2. In the LDAP connection settings, replace the domain name with the IP address of a known reliable host.

Last modified
14:59, 13 Nov 2015