Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Web Help Desk (WHD) > Configure WHD to integrate with Absolute Manager (LANrev)

Configure WHD to integrate with Absolute Manager (LANrev)

Table of contents

Overview

You can install the Absolute Manage service on a system that is not hosting Web Help Desk. In this deployment, configure Absolute Manage to export through ODBC to a MySQL database, and then configure an Absolute Manage Discovery Connection in Web Help Desk that connects to the MySQL database.

Absolute Manage was acquired by Heat Software. See the Heat Software website for instructions on setting up the ODBC export. 

After you configure Absolute Manage to export to a MySQL database, log in to Web Help Desk and create a new Discovery Connection at Setup > Assets > Discovery Connections. After you Absolute Manage for the Discovery Connection type, you are prompted to provide the MySQL database name, port (3306 by default), username, and password. These will match the settings you entered when configuring the MySQL database (above).

Mac OS X Server includes a MySQL installation. It can be enabled with the Server Admin utility. To configure an Absolute Manage account in the MySQL database, you can use the MySQLWorkbench application, or use Sequel Pro.

MySQL Connector/ODBC binaries are no longer provided for Mac OS X. You can build them from source or download them from the MySQL archives.

The ODBC Administrator utility is not included with Mac OS X 10.6 or later. Click this link to download the utility from the Apple Support website.  

 

Last modified
09:22, 12 May 2017

Tags

Classifications

Public