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Home > Success Center > Web Help Desk (WHD) > Configure SolarWinds WHD Virtual Appliance (VA) network connection

Configure SolarWinds WHD Virtual Appliance (VA) network connection

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To configure SolarWinds WHD VA's network connection:

Note: Editing the following files will require some knowledge on Linux Command Line test editors such as "vim", "nano" or "pico" and etc.

Through the VA Management Interface:

  1. Log in to https://[YOUR WHD IP/HOSTNAME]:5480

  2. Log in as admin. The default username and password is admin.
  3. Go to Network > Address.
  4. Select Static in the IPv4 Address Type.
  5. Set the following:

    Hostname: 
    IPv4 Default Gateway: your network's gateway
    Preferred DNS Server: primary DNS server
    Alternate DNS Server: secondary DNS server
    IP Address: - Netmask
  6. Click Save Settings.


Through the Command Line Interface:

  1. SSH to the VA using the admin account. By default, your VA's network interface is ETH0.
  2. Edit and set your interface config file /etc/sysconfig/network-scripts/ifcfg-eth0 to look like the following:

    DEVICE=eth0
    BOOTPROTO=static
    ONBOOT=yes
    TYPE=Ethernet
    IPADDR=10.243.47.40
    NETMASK=255.255.255.192
  3. Set the gateway and the hostname information in the file /etc/sysconfig/network to the following:

    NETWORKING=yes
    NETWORKING_IPV6=no
    HOSTNAME=helpdesk
    DOMAINNAME=domain.com
    GATEWAY=10.243.47.1
  4. Change the DNS servers in /etc/resolv.conf

    domain domain.com
    search domain.com
    nameserver 4.2.2.1
    nameserver 4.2.2.2
  5. Set the hostname information to the following files: 
     
    1. The file /etc/hosts should look like: 

      127.0.0.1  helpdesk helpdesk.domain.com localhost localhost.localdomain localhost4 localhost4.localdomain4 
      ::1             helpdesk helpdesk.domain.com localhost localhost.localdomain localhost6 localhost6.localdomain6 
    2. The file /etc/hostname should contain the Fully Qualified Domain Name of your WHD-VA system, such as helpdesk.domain.com
Last modified
14:59, 13 Nov 2015

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