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Home > Success Center > Web Help Desk (WHD) > Configure Single Sign On for Web Help Desk using Active Directory Federation Services

Configure Single Sign On for Web Help Desk using Active Directory Federation Services

Table of contents

Updated March 11th, 2016



This article describes how to configure single sign on for WHD using Active Directory Federation Services (AD FS). 

Web Help Desk (WHD) and later supports SAML 2.0, which allows Single Sign On (SSO) authentication. SSO in WHD uses Active Directory Federation Services (AD FS) to authenticate a user over multiple Web applications over the life of a single online session. When you configure SSO in WHD using AD FS, you can enable users, for example, who log in to the Microsoft Exchange server to be automatically logged in to WHD as well.

AD FS 1.0, which is the default on Windows Server 2008 R2, does not support SAML 2.0. If you are using Windows Server 2008 R2, you must upgrade to AD FS 2.0.


  • WHD and later
  • SAML 2.0


  1. Enable automatic Active Directory (AD) logon through Windows by adding the AD FS logon URL to the Local Intranet sites within Internet options. This can also be done through a group policy for the whole organization.
    See About URL Security Zones (© 2017 Microsoft, available at, obtained on February 17, 2017).
  2. Set up your SAML server with an identity repository, such as AD FS or Light Directory Access Protocol (LDAP), in the remote login URL for your SAML server.
  3. Enable SSL in your WHD installation using a trusted certificate (like GoDaddy™ or VeriSign®) or create your own certificate.
    For additional information, see Working with Keys and Certificates.


For additional information, see the following articles:

How to Export, Import and Upload the Token-Signing Certificate
WHD and AD FS Settings


Last modified
07:21, 19 May 2017