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Home > Success Center > Web Help Desk (WHD) > Configure Single Sign On for Web Help Desk using Active Directory Federation Services

Configure Single Sign On for Web Help Desk using Active Directory Federation Services

Table of contents

Updated: November 1, 2017



This article describes how to configure single sign on for WHD using Active Directory Federation Services (AD FS). 

Web Help Desk supports SAML 2.0, which allows single sign-on (SSO) authentication. SSO in Web Help Desk uses Active Directory Federation Services (AD FS) to authenticate a user over multiple Web applications over the life of a single online session. When you configure SSO in Web Help Desk using AD FS, you can enable users who log in to the Microsoft Exchange server to be automatically logged in to Web Help Desk as well.

AD FS 1.0, which is the default on Windows Server 2008 R2, does not support SAML 2.0. If you are using Windows Server 2008 R2, you must upgrade to AD FS 2.0.


  • WHD and later
  • SAML 2.0


  1. Enable automatic Active Directory (AD) logon through Windows by adding the AD FS logon URL to the Local Intranet sites within Internet options. This can also be done through a group policy for the whole organization.
    See About URL Security Zones (© 2017 Microsoft, available at, obtained on February 17, 2017).
  2. Set up your SAML server with an identity repository (such as AD FS or LDAP) in the remote login URL for your SAML server.
  3. Enable SSL in your WHD installation using a trusted certificate (like GoDaddy™ or VeriSign®) or create your own certificate.
    For additional information, see Manage keys and certificates.


For additional information, see the following articles:


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