Submit a ticketCall us

Get a crash course on Network Monitoring delivered right to your inbox
This free 7-day email course provides a primer to the philosophy, theory, and fundamental concepts involved in IT monitoring. Lessons will explain not only how to perform various monitoring tasks, but why and when you should use them. Sign up now.

Home > Success Center > Web Help Desk (WHD) > Client receives emails from private tickets

Client receives emails from private tickets

Overview

Private tickets with a client-defined CC send notification emails to the client when the CC recipient replies (thus adding a note to the ticket). This makes the tickets somewhat visible to the client.

Environment

  • WHD 12.1
  • WHD 12.2
  • WHD 12.3

Cause 

Bug in the application

Resolution

Upgrade to WHD version 12.4.1 or later. 

 

Last modified
15:21, 3 May 2017

Tags

Classifications

Public