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Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
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Home > Success Center > Web Help Desk (WHD) > Client receives emails from private tickets

Client receives emails from private tickets


Private tickets with a client-defined CC send notification emails to the client when the CC recipient replies (thus adding a note to the ticket). This makes the tickets somewhat visible to the client.


  • WHD 12.1
  • WHD 12.2
  • WHD 12.3


Bug in the application


Upgrade to WHD version 12.4.1 or later. 


Last modified
15:21, 3 May 2017