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Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
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Home > Success Center > Web Help Desk (WHD) > Client or tech with apostrophe in name is unsearchable

Client or tech with apostrophe in name is unsearchable


When you search the ticket recipient Cc or Bcc fields for a client with a name that includes an apostrophe (such as O'Leary), no results are found. 



WHD version 12.3 and later



Known bug. 


Upgrade to WHD version 12.4.1 or later. See the WHD 12.4.1 Release Notes for details. 


Last modified
15:48, 3 May 2017