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Change the server name shown in outgoing emails generated by WHD

Table of contents

Overview

This article explains how to change the server name in outgoing emails generated by Web Help Desk.

Environment

All Web Help Desk versions

Steps

  1. Log in to Web Help Desk as an administrator.
  2. Click Setup > General > Options.
  3. Enter the new server name in the Server DNS Name field. 
  4. Click Save.
    All outgoing ticket email responses display the new server name and IP address in the outgoing URLs. 
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Public