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Home > Success Center > Web Help Desk (WHD) > Change the dashboard refresh intervals

Change the dashboard refresh intervals

Table of contents

Updated October 25, 2016

Overview

This article explains how to change the dashboard refresh intervals.

Environment

All WHD versions

Steps

Pre-requisites:

  • To change the dashboard refresh interval, you must make a change to all 3 of the dashboard.js files in the system.
  • The webhelpdesk service should be stopped before editing the files.
  • Do a Stop and Start of the WHD service from Start Menu > All Programs > Web Help Desk (In windows 2008+ make sure to right click and Run as Administrator).
    Note: Do not restart it from the services.msc.

 

  1. Open the following files:
    %WHD_HOME%\bin\webapps\helpdesk\dashboard\
    %WHD_HOME%\bin\webapps\helpdesk\WEB-INF\Helpdesk.woa\Contents\Resources\helpdesk\dashboard 
    %WHD_HOME%\bin\webapps\helpdesk\WEB-INF\Helpdesk.woa\Contents\WebServerResources\helpdesk\dashboard
  2. Look for the lines containing " refreshInterval: "
  3. Change the value. For example, "refreshInterval: (1000 * 60 * 5)"
  4. Start the webhelpdesk service again.

 

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