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Home > Success Center > Web Help Desk (WHD) > Change the Web Help Desk ticket numbering

Change the Web Help Desk ticket numbering

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Created by Renato Quejas, last modified by Caroline Musindi on Jul 14, 2017

Views: 532 Votes: 0 Revisions: 5



This article will show you on how to change the ticket numbering or ticket starting number.


All WHD versions


For Embedded PostgreSQL:

  1. Run the pgAdmin3.exe (as admin) under ..\Program Files\WebHelpDesk\pgsql9\bin.
  2. Go to File > Open pg_hba.conf under ..\Program Files\WebHelpDesk\pgsql9\data.
  3. Double click the line host all all password.
  4. Change the method from 'password' to 'trust' then save (do not close the pgAdmin3.exe). 
  5. Restart the Web Help Desk PostgreSQL Embedded Database service (start > run > services.msc).
  6. From pgAdmin3.exe, go to File > Add Server > add the following then click OK.
    • Name: whd
    • Host:
    • Port: 20293
    • Maintenance DB: choose 'template1'
    • Username: whd
    • Password: <leave as blank>
  7. Expand Databases and you should see the 'whd'.
  8. Expand the Schemas > Sequences > and look for job_ticket_seq.
  9. Right click job_ticket_seq > Properties.
  10. Under Definition tab, you will see the current value or last number of the ticket. 
    Change the current value or ticket number and this will be the starting ticket number. 
  11. Click OK.



Select the [EO_PK_TABLE] table then run the SQL query below: 

UPDATE [dbo].[EO_PK_TABLE] SET PK='<ticket number>' where NAME='JOB_TICKET'


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