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Home > Success Center > Web Help Desk (WHD) > CAS SSO authentication returns user to login page

CAS SSO authentication returns user to login page

Overview

The user single sign-on (SSO) fails and sends the SSO user to the Web Help Desk login page.

Environment

All Web Help Desk versions

Cause

This issue was reported when CAS 2.0 SSO was configured, but the Web Help Desk LDAP configuration was incomplete. Other issues interfering with SSO may also cause this behavior.

Resolution

Examine the LDAP configuration and ensure that the configuration is complete. When you are finished, test the LDAP connection.
 

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