Submit a ticketCall us

Training Class Getting Started with SolarWinds Backup - February 28

This course offers customers an introduction to SolarWinds Backup, focusing on configuring the backup technology, taking backups, data restoration and data security. It is a great primer and will get you up to speed quickly on SolarWinds Backup.
Register for class.

Home > Success Center > Web Help Desk (WHD) > CAS SSO authentication returns user to login page

CAS SSO authentication returns user to login page


The user single sign-on (SSO) fails and sends the SSO user to the Web Help Desk login page.


All Web Help Desk versions


This issue was reported when CAS 2.0 SSO was configured, but the Web Help Desk LDAP configuration was incomplete. Other issues interfering with SSO may also cause this behavior.


Examine the LDAP configuration and ensure that the configuration is complete. When you are finished, test the LDAP connection.

Last modified