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Home > Success Center > Web Help Desk (WHD) > Backup results in empty zero K files

Backup results in empty zero K files

Updated September 28, 2016

Overview

Scheduled or manual backups of the embedded Postgres database on Mac OSX result in an empty file size.

Environment

  • WHD 12.4.x
  • Mac OS X

Cause 

During the upgrade to 12.4.x, the permissions for some files under /Library/WebHelpDesk/bin/jre/lib got mixed up.

Resolution

Re-apply file permissions recursively by doing the following:

  1. Stop WHD.
  2. Open the terminal.
  3. Run:
    sudo chmod -R +x /Library/WebHelpDesk/bin/jre/lib
  4. Start WHD.

 

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