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Home > Success Center > Web Help Desk (WHD) > Backup command returned exit code 1

Backup command returned exit code 1

Created by Renato Quejas, last modified by Rodim Suarez on Mar 08, 2017

Views: 33 Votes: 0 Revisions: 4

Updated March 8, 2017


An error message occurred when creating a database backup from the Web Help Desk Console. 

Backup command returned exit code 1:

pg_dump: [archiver (db)] connection to database "<database name>" failed: could not 
connect to server: Connection refused
Is the server running on host "" and accepting 
TCP/IP connections on port 5432?


All WHD versions with Embedded PostgreSQL database


The port number specified from the file is incorrect. 


  1. Open the file inside \<WebHelpDesk>\conf\.
  2. Change the whd.db.port value to 20293.
  3. Save the file.
  4. Restart the WHD Service. 


Last modified
21:58, 7 Mar 2017