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Home > Success Center > Web Help Desk (WHD) > Backup Failed: Backup command returned exit code 1

Backup Failed: Backup command returned exit code 1

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Updated: November 3, 2016

Overview

The following error displays when clicking Backup Now in Web Help Desk Backup:

Backup command returned exit code 1:

pg_dump: [archiver (db)] connection to database "whd" failed: could not connect to server: Connection refused (0x0000274D/10061)

Is the server running on host "localhost" (::1) and accepting TCP/IP connections on port 5432?

Environment

WHD version 12.4

Steps

1. Verify if the database is running on PostgreSQL Embedded.

2. Check postgresql.conf if listen_addresses and port are commented (with #).

3. If not, edit postgresql.conf and verify that it is commented by adding # before listen_addresses and port.

4. Check the port assigned for whd.db.port in the .whd.properties file and verify that:

  • If the database is external postgresql, the port is 5432.
  • If the database is PostgreSQL Embedded, the port is 20293.

5. Create a backup of .whd.properties.

6. Stop the Web Help Desk service. Refer to Stop and start Web Help Desk.

7. Edit .whd.properties as per step 4 and save.

8. Start Web Help Desk.

9. Create a backup.

 

 

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