Submit a ticketCall us

AnnouncementsWeb Help Desk Integrations eCourse

Looking to reduce response times? Sign up for our eCourse to learn how integrating Web Help Desk with Dameware Remote Support, Network Configuration Manager, Network Performance Monitor, and Server & Application Monitor can improve communication efficiencies.

Register here.

Home > Success Center > Web Help Desk (WHD) > Approval email entry is missing in the ticket history

Approval email entry is missing in the ticket history

Overview

When you view the ticket history in an approval process, there is no entry that shows the approval email was sent. 

 

Environment

  • WHD 12.0
  • WHD 12.1
  • WHD 12.2
  • WHD 12.3

Cause 

Bug in the application.

Resolution

Upgrade to WHD version 12.4.1 or later.

 

Last modified

Tags

Classifications

Public