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Training Class Getting Started with SolarWinds Backup - February 28

This course offers customers an introduction to SolarWinds Backup, focusing on configuring the backup technology, taking backups, data restoration and data security. It is a great primer and will get you up to speed quickly on SolarWinds Backup.
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Home > Success Center > Web Help Desk (WHD) > Approval email entry is missing in the ticket history

Approval email entry is missing in the ticket history

Overview

When you view the ticket history in an approval process, there is no entry that shows the approval email was sent. 

 

Environment

  • WHD 12.0
  • WHD 12.1
  • WHD 12.2
  • WHD 12.3

Cause 

Bug in the application.

Resolution

Upgrade to WHD version 12.4.1 or later.

 

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Public