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Home > Success Center > Web Help Desk (WHD) > Apply an SSL encryption to an external Web Help Desk PostgreSQL database

Apply an SSL encryption to an external Web Help Desk PostgreSQL database

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Created by Interspire Import, last modified by MindTouch on Jun 23, 2016

Views: 38 Votes: 0 Revisions: 9
  1. Set an SSL connection on the server, as explained in the PostgreSQL 9.1 documentation, Chapter 17.9. Secure TCP/IP Connections with SSL.
  2. Start the database server with SSL on.
  3. Configure the SSL connection in WHD:
    1. If you are setting up a new WHD installation or upgrade, use the WHD Getting Started Wizard: 
      1. Select the Use custom SQL database option in the WHD Getting Started Wizard.
      2. Enter whd?ssl=true in the Database Name field.
    2. If you are using an existing WHD installation, edit the file:
      whd.db.useCustomUrl=NO #     This setting is very important!
      1. Navigate to WebHelpDesk > conf.
      2. Right-click the file and open it using Notepad, or another text editor.
      3. Edit these properties as follows:
  4. Import appropriate certificates to /bin/jre/lib/security/cacerts. You can use the Porteclé application (at /bin/Portecle.jar - to run, use java -jar Portecle.jar).
  5. Start WHD.
  6. If you are unable to connect: 
    1. Double check the appropriate Certificate was imported in cacerts
    2. Double check the path to WHD
    3. Start WHD in debug and send us log files

For more information on importing SSL certificates with PostgreSQL, see:

Last modified
04:36, 23 Jun 2016