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Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
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Home > Success Center > Web Help Desk (WHD) > Add a backup technician in Web Help Desk

Add a backup technician in Web Help Desk

Table of contents


All Web Help Desk versions


  1. Log on to Web Help Desk as an Admin.
  2. Click Setup > Techs and select Techs.
  3. Select a technician or agent in  the Tech Name column.
  4. Click  to enter Edit mode.
  5. Click the Backup Tech drop-down menu and select a backup tech.

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  6. Click Save. 
    The backup tech is saved in Web Help Desk. 

Last modified
13:54, 16 Mar 2017