The VNQM Service is showing as down.
1. Uninstall VNQM from the Poller or Additional Poller. Refer to Uninstalling VNQM.
2. Stop Services. Refer to Stop and Restart.
3. Truncate VoipJobInfo table.
4. Delete the VoipEngine.
5. Reinstall VNQM. Refer to Installing SolarWinds VoIP and Network Quality Manager.