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Home > Success Center > VoIP & Network Quality Manager (VNQM) > VoIP and Network Quality Manager 4.4.1 Release Notes

VoIP and Network Quality Manager 4.4.1 Release Notes

Last updated: September 13, 2017

These release notes for VNQM 4.4.1 describe the new features, improvements, and fixed issues in this release. They also provide information about upgrades and describe work-arounds for known issues.

For VNQM environment requirements, see VNQM 4.4.1 Recommended System Requirements.

New features and improvements

Read this section for descriptions of the new features and improvements VNQM offers in this release, or compare VNQM 4.4.1 with previous releases of VNQM.

VNQM 4.4.1 is an Orion Platform product, and it runs on Orion Platform 2017.3.

SolarWinds Orion Installer

Use the SolarWinds Orion Installer to install and upgrade one or more Orion Platform products simultaneously in your environment. When installing new products into an existing Orion environment, the Orion Installer verifies compatibility between the product versions and notifies you if additional steps are needed. The Orion Installer also supports upgrades from older versions of the software with a generated upgrade path, merging the capabilities of the Product Upgrade Advisor into the installer.

  • .NET 4.6 is required to use the new installer and will be downloaded when you run the installer. Do not stop the installation after installing .NET 4.6 due to compatibility issues with older versions of SolarWinds software. A reboot may be required after installing .NET.
  • To eliminate compatibility issues, all required Orion Platform products are upgraded when you complete the Orion Installer. 

The installer:

  • Installs or upgrades all products from a single screen. You do not need to download files for each product.
  • Provides an easy-to-follow install path when required. If you upgrade from an older product version, the installer provides upgrade paths custom-made for your current environment so you can complete complex upgrades and installations with ease.
  • Runs preflight checks to ensure your environment specifications match the system requirements for selected product installs. If changes are needed, the installer provides guidance for required versions.
  • Automatically starts the Configuration Wizard as needed after product installs to complete database and configuration tasks.

» Read more about the Orion Installer

Windows Authentication support for Orion Microsoft SQL Database connectivity

Secure the connection between your Orion server and your SQL server

Increase your security compliance by using Windows authentication for both day-to-day data storage and retrieval between your Orion server and your SQL server and during the initial setup of your database server in the Configuration Wizard. 

Do not use a Windows account with a password policy applied.

You can also enable SSL directly in the Configuration Wizard to encrypt the information exchanged between your Orion server or additional polling engines and your SQL server, independent of SSL settings on your SQL server.

SSL must be configured on your SQL server to utilize this feature.

Multi-subnet High Availability

Distribute HA pool members to different subnets in this new update to SolarWinds High Availability for near instantaneous, automated failover to a secondary server on a different subnet. Create an HA pool , update your secondary server, and activate HA in your current Orion environment just as easily as before. 

» Read more about multi-subnet High Availability (DR)

PerfStack

Get both broad and in-depth visibility into your environment by correlating disparate data points across your infrastructure, including on-premise, cloud, and hybrid environments, in easy-to-read charts.

This version of PerfStack™ includes:

  • Real-Time Polling at approximately one second intervals for selected metrics.
  • Increased the number of supported metrics and products
  • View the data behind supported charts with the Data Explorer.
  • Drag and drop entities to the chart area.
  • Open an analysis project directly from an entity with common metrics already added.
  • Go to the details page for an entity from the Performance Analysis dashboard.

» Read more about these changes

Other improvements

  • Deploy Orion agents to Raspberry Pi (Raspbian version 8.0 on ARMv6 or ARMv7 processors, 32-bit). If you upgrade to this version, you can install any Linux agent plug-ins on Rasberry Pi devices.
  • Improved memory performance.

This version changes the system requirements. .NET 4.6.2 is required and Windows Server 2008 and SQL Server 2008 are no longer supported for installations. 

New customer installation

For information about installing VNQM 4.4.1, see the VNQM Installation Guide.

Before you upgrade!

If you are upgrading from a previous version, be aware of the following considerations:

  • Always use the Product Upgrade Advisor to build your upgrade path.
  • Check your port requirements between versions. RabbitMQ messaging was added, and the new ports may show up in a port scanner.
  • After VNQM 4.4, future releases will no longer support Windows OS 2008 and 2008 R2 and Microsoft SQL Server 2008 R2. SolarWinds recommends that you upgrade to Windows Server 2012, 2012 R2, or 2016 at your earliest convenience. For more information, see End of support notices.

  • When upgrading to VNQM 4.4.1, if you added a site binding to a host name before you upgrade, you must bind the Orion Web Console to a fully qualified domain name (FQDN). See this article.

  • When upgrading to VNQM 4.4.1 with custom menus, you cannot see the Performance Dashboard link in the menu. For details, see this article.

  • When upgrading on the Additional Poller, you may receive this error " The license we have for Orion Scalability Engine is outdated". See this article for details to resolve.

  • For more information about upgrading SolarWinds VNQM, see the VNQM Upgrade Guide.

How to upgrade

If you are upgrading from a previous version, use the following resources to plan and implement your upgrade:

  • Use the Product Upgrade Advisor to determine your upgrade path. Based on your current environment and versions, the Product Upgrade Advisor provides an ordered list of how to proceed with the upgrade.
  • If you are upgrading:
  • When you are ready, download the upgrade package from the SolarWinds Customer Portal.

Fixed issues

VNQM 4.4.1 fixes the following issues.

Case number Description

1169665

IP SLA operations do not display when grouping by status in the Manage Operations page.
VoIP calls search does not show any results when filter contains the metric condition.
Website configuration failed after the successful installation of VNQM.

The "Last XX IP SLA Events" and "Last XX VoIP Events" widgets do not populate with data.

Manage IP SLA Operations: list of operations does not populate for each status when grouped by Status.

Orion Platform 2017.3 fixes the following issues.

Case number Description

1170324, 1135026, 1164963, 

1144272, 

1141633,

1151850,

1146475,

1144596,

1159800, 

1147767, 1143080, 1138560,   1137648, 1138009, 1124158, 1163713 

The global navigation menu bar is missing.

1152162

Netpath cannot access the requested path.

1136599, 1143676, 1133928, 1110258 

Netpath times out and only shows a single point in time.

24135

A CPU utilization issue on multi-core nodes running Microsoft® Windows Server® 2008 R2 when using WMI or the agent polling method.

1169799

Orion agent Debian-based Linux packages are missing a space in the version information.

1152643

Agents appear connected on the Manage Agents page, but cannot send information back to the server after an upgrade.

1081143, 1113910

Linux-based Orion agents fill the /tmp folders with TaskProperties files.

1068885

The Orion agent cannot differentiate between two nodes with the same IP address when one node is behind a NAT.

1053867

Cannot add SNMPv3 credentials to poll a Windows node with the Orion agent.

1046185

When deploying an Orion agent, the Application Event log has the following error:

The job schedule database file is corrupt....

1199142, 1103578, 1092273, 1139529 

IPv6 nodes polled with ICMP do not return correct values or are unreachable.

955013, 1024495, 1138773, 1202980 

Incorrect time zone information for the southern hemisphere and the alerts are scheduled one hour earlier than intended.

1179158

Repeated alert actions stop working after one of the following occurs:

  • restarting Alerting Service v2
  • modifying an alert action
  • losing the connection to the database or Information Service v3
1164854, 1196999, 1190898

Domain users or groups added after an upgrade cannot log in with a error:

SolarWinds.Orion.Web.OrionMixedModeAuth - (null)  Failed to retrieve WindowsIdentity for user <user>: System.Security.Authentication.AuthenticationException Cannot logon '<user>' via Interactive/Default.

1082111, 1009462, 1073184, 1102489, 1116840, 1113529, 
1164723, 1195031, 1147707, 1130235, 

Repeated alert actions do not trigger when an alert is edited or the alerting service is restarted.

1187535, 1126092, 1091068, 1126361, 1160693, 1034970, 1067830, 1075247, 1067457, 1086208, 1105612, 1124335, 1138711, 1146216, 1152348, 850464, 961469, 944283, 1005146, 1004940, 1023357, 1087128, 1090237, 1082382, 1108013, 1116804, 1112982, 1119012, 1113720, 1124724, 1134211, 1145831, 1109627, 1180971, 1187535, 1154647

The Node Reboot alerts and event-based alerts do not trigger.

 

1190180, 1167620, 1174631, 1175273, 1171806, 1180712, 1181381, 989718 

Scheduling for alerts and reports is one hour off.

1183756, 1032145, 1066438, 

Some alert actions cannot be simulated and return an error similar to the following:

2017-06-22 08:01:43,724 [140] INFO  AlertingLogger - NetObjectData for entity Alerting: swis://example.com/Orion/Orion.Nodes...ty/EntityType="Orion.Volumes",MetricId=3 (AlertObjectId =  ) does not exist. Alert action ###: 'Post to http://192.168.1.1:8081/http/applications_solarwinds' will not be executed.

 

1148595, 1133531, 1135332, 1138622, 1142313, 1143110, 1138788, 1150043, 1152481, 1113579, 1113898, 1138326, 1153010, 1141811, 1153896, 1157577, 1171634, 1155356, 1147223, 1143539, 1153845, 1134872, 1148761, 1154253, 1128086, 1158176, 1124099, 1060558  

The Orion Web Console is slow after an upgrade due to SWIS v3 using a large amount of memory.

1180808, 1116741 

Account limitations applied to groups intermittently display unwanted nodes.

1094832, 1130773, 1159671, 1171385, 1171682, 1166910, 1116402, 

Some resources are not listed due to HEX-string values in the OIDs.

1139372, 1154482, 1156463, 1143611, 1118211, 1174841

Saved changes to Network Atlas maps do not display when your Orion server time zone is set to any negative time zone, such as UTC-5.

1126358, 1148560, 1144414, 1152358, 1159419, 1101641, 1118741, 1120297, 1107631, 1139310, 1130725, 1150164, 1175369, 1143012, 1155599

You are prompted to log in when viewing reports. PDF reports have a screenshot of the Orion Web Console login page or an Unexpected website error.

1148059, 1165475, 1166654, 1168955, 1171034, 1139724, 1156926, 1152091, 1148399, 1147728, 1146219, 1081084, 1148739 

Performance issues due to deadlock and locking in the OrionServers table.

1018994, 1084453, 1095223, 1113681, 1163514, 1083077, 1107391, 1123401, 1110556, 1130277, 1170228, 1033563, 1069910

Custom Object resources are very slow or time out when editing or creating them.

1163156

CPU is high for trap services.

1142839

Page loading times are high.

1103629, 1163273 

Cannot import custom properties for groups to a Worldmap.

1166215, 1166270 

When integrated with ServiceNow instances with a large number of customizations, alerts do not work as expected.

1165130, 1105005 

Devices do not poll when you are missing SNMP v3 credentials.

1155215, 1155352, 1058519, 1096595, 1106405, 1089958, 1140354, 1138870, 1112997, 1132300, 

Automatic monitoring settings are reset to the default after the Configuration Wizard runs.

1066550, 1100302, 1146412, 1124954 

Cannot open the Advanced Configuration page.

1132857

When copying the default Node Details view, the Quality of Experience and Asset Inventory sub pages do not copy the appropriate resources.

1136856, 1117267, 1116460, 1106393

SNMPv3 credentials are not correctly assigned to nodes.

 

1141314

The time does not update in the Orion Web Console.

1136721

The Managed Alerts page does not completely load, and you cannot filter alerts.

1132507, 1070372, 1056500, 1121349, 979463, 897210

Alerts created with a disabled user do not work as expected, and the Active Alerts page may be blank or have an error.

1118106, 1141738, 

ServiceNow integration stops working if you mass edit incidents.

1128614

Cannot advance to the next Manage SNMPv3 credentials page.

1092013, 1097173, 1112369, 1117267, 1125348

SNMPv3 credentials can be deleted or incorrectly updated when mass editing nodes that use different polling methods.

1100922, 1122034 

Cannot create ServiceNow incidents due to missing roles.

1106587

Limitations are not applied correctly to alerts.

1083182, 1142800, 1120175, 1118112, 1120175, 1109625 

Cannot add or search for domain accounts when using LDAP.

1110844, 1119752, 1100383, 1101723, 1112970, 

ServiceNow incidents re-active.

1109266, 1072704, 1056235, 1052510, 1118865 

Volume added using WMI stop polling.

1118901, 1076841, 1097612, 1089416, 1087776, 1024125, 968951,  

Network Atlas maps load slowly or not at all. You may receive an error similar to the following:

Operation in progress, waiting for a connection...

1106647

Device type 1.3.6.1.4.1.9.1.1852 is not completely recognized

1103781, 1097218, 1108197 

Some features, such as the Real-Time Process Explorer, stop functioning on you additional polling engines with the following error:

The Job Engine password files are out of sync.

1102878, 1102634 

The Settings page is blank when the default document is disabled in IIS.

1100794, 1058790, 993082 

The ServiceNow incident resource does not display data.

1097774, 1054466

HTML reports are embedded with What's New in the UI information.

705254, 993277, 1095107, 1081919, 1031691, 973096 

When you monitor multi-core devices with WMI, the polled results are inconsistent and may return errors.

1080560

The Orion Service Manager opens with the following message:

Error starting service manager

1086858

New Cisco switches (C 2990CX) display an incorrect Machine Type.

1080095

The Custom Query resources does not page correctly.

1074893, 1044414, 1013808, 977233, 1059448, 1046813, 1027885, 940870, 1017984

Cannot open Quality of Experience resources in the Orion Web Console or Network Atlas.

 

946894, 1018470 

L3 polling data is incorrect for some nodes.

869365, 1001732

The job engine for SNMP polling become unresponsive and polling does not complete.

913105

Large spikes in the Data Transmitted metric on non-US English installations

818878

Trigger conditions affect what is displayed in the Detected Objects window.

Deprecation notices

This version deprecates the following hardware, software, and features. 

Deprecation indicates that the feature should be avoided. Deprecated features remain in the software, but will be removed in a future release. Customizations applied to a deprecated feature may not be migrated if a new feature replaces the deprecated one.

 

 

Type Deprecation
All Active Alerts resource

The current  All Active Alerts resources is deprecated. The resource is replaced with a new, enhanced widget. You can continue to use the deprecated, legacy resource.

Pre-configured resources

(Availability, Min/Max/Average, Percent Loss, etc.)

Most pre-configured resources are deprecated as of this release. The resources will be compressed into single, configurable widget in a future release.
Last XX resources Pre-configured Last XX resources are deprecated as of this release. They will be replaced with a single, configurable widget in a future release.
Managed Nodes

The current Managed Nodes page is deprecated as of this release. A new version is available, but you can continue to use the legacy page.

SolarWinds recommends migrating to the new Managed Nodes page at your earliest convenience.

Customize Views  The Customize View page is deprecated as of this release. Functionality is migrating to the Customize Page feature.

Search resources

(legacy search, search on thwack, search for nodes, etc.)

All search resources are deprecated as of this release. Use the integrated search in the global navigation.

End of Support

For information about supported versions of SolarWinds products, see this article.

Type Details
Microsoft SQL Server

SQL 2008 and 2008 R2 are no longer supported as your database server as of this release.

SolarWinds recommends that you upgrade directly to SQL 2016 at your earliest convenience.

Microsoft Windows Server

You cannot install SolarWinds Orion products on Windows Server 2008 R2 as of this release.

SolarWinds recommends that you upgrade to Windows Server 2012, 2012 R2, or 2016 at your earliest convenience.

Export to PDF feature

The Export to PDF button is no longer available.

SolarWinds recommends that you use the Save as PDF functionality built into your browser.

End of Life announcement

As of this version, all versions of Failover Engine (FOE) have entered the End of Life life cycle. For more information about the End of Life cycle, see this article.

Legal notices

© 2017 SolarWinds Worldwide, LLC. All rights reserved.

This document may not be reproduced by any means nor modified, decompiled, disassembled, published or distributed, in whole or in part, or translated to any electronic medium or other means without the prior written consent of SolarWinds. All right, title, and interest in and to the software and documentation are and shall remain the exclusive property of SolarWinds and its respective licensors.

SOLARWINDS DISCLAIMS ALL WARRANTIES, CONDITIONS OR OTHER TERMS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, ON SOFTWARE AND DOCUMENTATION FURNISHED HEREUNDER INCLUDING WITHOUT LIMITATION THE WARRANTIES OF DESIGN, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT. IN NO EVENT SHALL SOLARWINDS, ITS SUPPLIERS, NOR ITS LICENSORS BE LIABLE FOR ANY DAMAGES, WHETHER ARISING IN TORT, CONTRACT OR ANY OTHER LEGAL THEORY EVEN IF SOLARWINDS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

The SolarWinds and other SolarWinds marks, identified on the SolarWinds website, as updated from SolarWinds from time to time and incorporated herein, are registered with the U.S. Patent and Trademark Office and may be registered or pending registration in other countries. All other SolarWinds trademarks may be common law marks or registered or pending registration in the United States or in other countries. All other trademarks or registered trademarks contained and/or mentioned herein are used for identification purposes only and may be trademarks or registered trademarks of their respective companies.

 
Last modified
01:19, 13 Sep 2017

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