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Home > Success Center > VoIP & Network Quality Manager (VNQM) > VNQM - All IP SLA Objects have Status = Unknown on Map after Upgrade to VNQM 4.2.4 or Later

VNQM - All IP SLA Objects have Status = Unknown on Map after Upgrade to VNQM 4.2.4 or Later

Updated September 19th, 2017

Overview

ISSUE:

After upgrading from VNQM 4.2.3 or earlier to version VNQM 4.2.4 or later all IP SLA operations appear as "Unknown" on the map.

 

When checking the status in Network Atlas you will see the message "Unknown Net Object"

 

See screenshots below:

 

 

Environment

  • VNQM 4.2.4 and later

 

Cause 

This happens because of changes in IpSlaSchema (C:\Program Files(x86)\SolarWinds\Orion\Information Service\3.0\Schemas\IpSlaSchema.xml).

 

In VNQM v 4.2.3.7551 IP SLA object was represented as "[IP SLA operation ID] | [Node ID]", but in VNQM v 4.2.4.10243 IP SLA object is represented as "[Node ID] | [IP SLA operation ID]". Thus objects from previous VNQM version are not supported by the last VNQM. 

 

Resolution

Remove IP SLA operations with 'Unknown' status that were added in VNQM v 4.2.3.7551 (or earlier) from the Map and re-add them.

 

 

 

 

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