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Home > Success Center > VoIP & Network Quality Manager (VNQM) > VNQM Getting Started Guide > Add a call manager device to SolarWinds VNQM

Add a call manager device to SolarWinds VNQM

VNQM Getting Started Home

SolarWinds VNQM monitors call details and call quality of Cisco CallManager and Avaya Communication and Media Server devices. The metrics captured by SolarWinds VNQM help you identify affected calls and patterns of affected calls. With SolarWinds VNQM, you can drill in to problem areas to start identifying the underlying problems.

Before SolarWinds VNQM captures call manager metrics, you must:

Adding a call manager device to SolarWinds VNQM is required because SolarWinds VNQM must verify that service accounts have been set up and that it can make direct API calls to the device.

Add an Avaya Communications and Media Server device to SolarWinds VNQM

The following example shows you how to add an Avaya Communications and Media Server device to SolarWinds VNQM.

Before you begin, collect the CLI credentials of the device. SolarWinds uses the CLI credentials to connect to the device and collect location and region information.

  1. Log in to the Orion Web Console as an administrator.
  2. Click Settings > All Settings > VoIP & Quality Settings.
  3. Click Add CallManager Nodes.

    File:Success_Center/Reusable_content_-_InfoDev/VNQM/VNQM-Getting-Started-Guide-MT/0A0/add-avaya-call-manager-1.png

  4. Select a vendor and a call manager device, and click Next.

    File:Success_Center/Reusable_content_-_InfoDev/VNQM/VNQM-Getting-Started-Guide-MT/0A0/add-avaya-call-manager-2.png

  5. Select Enable CDR/CQR polling for this call manager, and click Next.

    If you select Add Call Manager without CDR/CQR monitoring, SolarWinds VNQM provides call manager statistics, but does not provide information about calls or call quality.

    File:Success_Center/Reusable_content_-_InfoDev/VNQM/VNQM-Getting-Started-Guide-MT/0A0/add-avaya-call-manager-3.png

  6. Select or enter the CLI credentials that SolarWinds VNQM uses to collect region and location information for call managers and phones.
  7. Click Test to test the credentials.

    File:Success_Center/Reusable_content_-_InfoDev/VNQM/VNQM-Getting-Started-Guide-MT/0A0/add-avaya-call-manager-4.png

  8. Click Next, and click Add Call Manager.

    After SolarWinds adds the call manager, the call manager is displayed in the VoIP CallManagers resource.

    File:Success_Center/Reusable_content_-_InfoDev/VNQM/VNQM-Getting-Started-Guide-MT/0A0/add-avaya-call-manager-5.png

  9. After you have added the device, you can configure it to send data.

Add a Cisco CallManager device to SolarWinds VNQM

The following example shows you how to add a Cisco CallManager to SolarWinds VNQM.

Before you begin:

  • Collect the AXL credentials that SolarWinds VNQM uses to connect with the device.
  • Collect the server address and credentials of the FTP server that stores the CDR and CMR data.
  1. Log in to the Orion Web Console as an administrator.
  2. Click Settings > All Settings > VoIP & Quality Settings.
  3. Click Add CallManager nodes.

    File:Success_Center/Reusable_content_-_InfoDev/VNQM/VNQM-Getting-Started-Guide-MT/0A0/add-cisco_device-to-vnqm-1.png

  4. Select a vendor and call manager device, and click Next.

    File:Success_Center/Reusable_content_-_InfoDev/VNQM/VNQM-Getting-Started-Guide-MT/0A0/add-cisco_device-to-vnqm-2.png

  5. Select Enable CDR/CQR polling for this call manager, and click Next.

    If you select Add Call Manager without CDR/CQR monitoring, SolarWinds VNQM provides call manager statistics, but does not provide information about calls or call quality.

    File:Success_Center/Reusable_content_-_InfoDev/VNQM/VNQM-Getting-Started-Guide-MT/0A0/add-cisco_device-to-vnqm-3.png

  6. Select or enter the AXL credentials that SolarWinds VNQM uses to collect region and location information for call managers and phones.

    Enter AXL credentials for both publisher and subscriber call managers.

  7. Click Test to test the credentials.

    File:Success_Center/Reusable_content_-_InfoDev/VNQM/VNQM-Getting-Started-Guide-MT/0A0/add-cisco_device-to-vnqm-4.png

  8. Click Next.
  9. Define the FTP server details.
    1. Enter the FTP server IP address or host name where your CDR/CMR data is stored.
    2. Enter the FTP port number.
    3. Select Passive mode to connect to the FTP server in passive mode.
    4. If you connect to an SFTP site, select Secure connection.
    5. Enter the CDR/CMR file path, if applicable.
    6. Enter the FTP credentials.
    7. Enter a number in Polling Frequency between 1 and 60 to configure how frequently you want to poll the FTP server in minutes.
    8. If you want to remove the files from the FTP server, select Delete CDR/CMR files from FTP server after download.

      Deleting CDR/CMR files from the FTP server may cause serious data loss. Ensure that your backups are running successfully before selecting this option.

      Removing the files from the FTP server prevents the device from filling up with log files, and helps speed up data collection from the FTP server.

    9. Click Test FTP Server Connection to test the connection.
    10. Click Next.

      File:Success_Center/Reusable_content_-_InfoDev/VNQM/VNQM-Getting-Started-Guide-MT/0A0/add-cisco_device-to-vnqm-5.png

  10. On the Summary panel, review the information you entered, and click Add Call Manager.

    After SolarWinds VNQM adds the call manager, the call manager is displayed on the VoIP CallManagers resource.

    File:Success_Center/Reusable_content_-_InfoDev/VNQM/VNQM-Getting-Started-Guide-MT/0A0/add-cisco_device-to-vnqm-6.png

  11. After you have added the device, you can configure it to send data.
Last modified
11:02, 2 Mar 2017

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