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Home > Success Center > VoIP & Network Quality Manager (VNQM) > VNQM Evaluation Guide > SolarWinds VoIP and Network Quality Manager quick tour > Exploring the VoIP Search page

Exploring the VoIP Search page

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Created by Caroline Juszczak, last modified by MindTouch on Jun 23, 2016

Views: 164 Votes: 0 Revisions: 3

 

The Search VoIP Calls page allows you to search through all calls recorded by SolarWinds VoIP and Network Quality Manager. Search results display high level information and statistics per call. You can group your search results, view the details of a call, view the originating device of a call, or view the destination device of a call.

You can search for results that match any criteria that you select or you can search for results that exactly match the criteria you select. However, all results will match the call time you select.

File:Success_Center/Reusable_content_-_InfoDev/VNQM/VNQM_Evaluation_Guide_MT/030/0I0/03000037.png

The following is a list of criteria that you can select.

Call Origination

You can select a specific call origin by phone number, IP address, Region, or Gateway/Endpoint. Select the origin type and enter or select the specific search criteria.

Call Destination

You can select a specific call destination by phone number, IP address, Region, Gateway/Endpoint. Select the destination type and enter or select the specific search criteria.

Call Manager

You can choose to search calls from a specific call manager by selecting the call manager name.

Call Time

You can choose to search within a pre-determined or specific time frame. The pre-determined time frames include:

  • Last 15 minutes
  • Last 30 minutes
  • Last hour
  • Last 2 hours
  • Last day
  • Last 7 days
  • Last month

Call Status

You can select multiple call status fields to search by.

  • Failed

    Search for calls with unsuccessful termination codes. Successful termination codes are configurable.

  • Without Zero Duration

Search for calls that have not been abandoned.

Calls with zero duration usually represent an abandoned or incomplete call that last from zero to one second.

To make full use of this selection, you must configure your call manager to log zero duration calls.

  • Redirect Reason

Search for calls with a specific redirect reason by selecting an item from the list.  Selectable redirect reasons include the top ten most common codes.

  • (0) Unknown
  • (1) Call Forward Busy
  • (2) Call Forward No Answer
  • (4) Call Transfer
  • (15) Call Forward All
  • (18) Call Deflection
  • (50) Call Immediate Divert
  • (98) Conference
  • (130) Refer
  • (370) Monitoring
  • Call Termination Causes

Search for calls with a specific termination cause by selecting an item from the list. Selectable call termination causes include the top ten most common causes.

  • (0) No error
  • (1) Unallocated (unassigned) number
  • (16) Normal call clearing
  • (17) User busy
  • (41) Temporary failure
  • (53) Service operation violated
  • (102) Call termination when timer expired; a recovery routine executed to recover from the error
  • (393216) Call split
  • (83886081) Not found
  • (107374182) Temporarily unavailable

Call Quality

You can select multiple call quality metrics to search by. Each call quality metric can use the critical, warning, or unknown thresholds as search criteria or you may enter your own.

Search by latency measurements. When manually entering the latency criteria, enter a time range in milliseconds.

Search by jitter measurements. When manually entering the jitter criteria, enter a time range in milliseconds.

Search by the packet loss percentage. When manually entering the packet loss, enter the percentage range.

  • MOS

    Search by MOS measurements. When manually entering MOS criteria, enter a range between 1.0 and 5.0

  • Latency
  • Jitter
  • Packet Loss
 
Last modified
04:34, 23 Jun 2016

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