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Home > Success Center > VoIP & Network Quality Manager (VNQM) > VNQM Evaluation Guide > SolarWinds VoIP and Network Quality Manager quick tour > Exploring the VoIP Summary view

Exploring the VoIP Summary view

Created by Caroline Juszczak, last modified by MindTouch on Jun 23, 2016

Views: 142 Votes: 0 Revisions: 3

 

The VoIP Summary view provides an overview of your entire VoIP network, including resources that present information about VoIP devices, VoIP‑related events and alerts, call paths, and overall performance metrics.

VoIP Sites Overview

The VoIP Sites Overview resource lists all the VoIP network sites defined within SolarWinds VoIP and Network Quality Manager. Each VoIP site is a simulation node that corresponds to a designated router at the location specified by the given name. For each VoIP site, the VoIP Sites Overview presents the latest measured values for MOS, jitter, latency, and packet loss. This resource notifies you of any potential problems involving any of the sites defined for your VoIP network.

Average values for MOS, including a colored bar graph, jitter, latency, and packet loss for all call paths involving the selected site are displayed on the same line. For more information about each of the metrics that Manager collects about your VoIP network, see Understanding Quality of Service and IP SLAs.

Clicking + next to a site name expands the list of all call paths involving the selected site. Icons indicate the status of call paths and sites.

VoIP Gateways

The VoIP Gateways resource lists all the gateway devices that you have added to VNQM and their status. This resource is the starting point for accessing and managing your VoIP gateways.

VoIP CallManagers

The CallManagers resource lists all the Cisco CallManager, CallManager Express and Avaya Communication and Media Server devices that you have added to VNQM. For each call manager device, VNQM presents status information as shown in the following table.

statistic

description

Registered Phones

The number of phones that were in use and managed by the selected call manager device at the time of the Last Poll shown in this resource.

Unregistered Phones

The number of phones that were not in use but still managed by the selected call manager device at the time of the Last Poll shown in this resource.

Registered Gateways

The number of VoIP gateways that were in use and managed by the selected call manager device at the time of the Last Poll shown in this resource.

Unregistered Gateways

The number of gateways that were not in use but still managed by the selected call manager device at the time of the Last Poll shown in this resource.

Last Poll

The date and time that VoIP and Network Quality Manager last surveyed the selected call manager device for its status, as reported in this resource.

Clicking the name of a device in the CallManagers resource opens the VoIP CallManager View for the selected CallManager device.

VoIP Infrastructure

The VoIP Infrastructure resource provides a customizable list of currently monitored nodes on your VoIP network.

File:Success_Center/Reusable_content_-_InfoDev/VNQM/VNQM_Evaluation_Guide_MT/030/0H0/03000036.png

Status icons indicating operational status are displayed next to each group or node name, as described in the following table.

icon color

site status indication

Green

The selected node is operating satisfactorily. If the icon has a flashing gray bar, then the status of one of the interfaces on the selected node is unknown.

Yellow

At least one node in the selected group is not operating satisfactorily.

Red

If a node displays a red icon, then it is operating beyond at least one error threshold. If a group displays a red icon, then all nodes in the group are operating beyond a defined error threshold.

Clicking a device name opens the Node Details view for the selected device.

Top SLA Operations VoIP Call Paths

For each call path, the VoIP Call Paths resource presents the latest measured values for MOS, jitter, latency, and packet loss. This resource notifies you, at a glance, of any potential problems on any of the call paths defined for your VoIP network.

Icons indicate the status of call paths, as described in the following table.

icon color

call path status indication

Green

The selected call path is operating satisfactorily.

Red

At least one error threshold has been reached on the selected call path.

Clicking on any call path opens the VoIP Call Path View for the selected call path. The VoIP Call Path View provides detailed gauges and graphs that present historical statistics regarding the selected call path.

VoIP and Network Quality Manager Services

The VoIP Collector Services Resource shows the status of the servers, or collectors, on which you have installed SolarWinds VoIP and Network Quality Manager.

Search VoIP Calls

The Search VoIP Calls resources allows you to quickly search for VoIP calls that may be impacted by information you find on your view to quickly troubleshoot potential issues. You can search by call origination, call destination, MOS, jitter, latency, or packet loss. Search results will be restricted to the call time you select. You can also include failed calls in your search results.

Top 5 Call Paths by All Metrics

The Top 5 Call Paths by All Metrics resource lists the poorest performing call paths on your VoIP network, as measured in terms of MOS (Mean Opinion Score), latency, jitter, and packet loss.

Clicking on any call path opens the VoIP Call Path View for the selected call path. The VoIP Call Path View provides detailed gauges and graphs that present historical statistics regarding the selected call path.

Last 25 VoIP Events

The Last 25 Events resource lists the 25 most recent network events that have occurred on devices that you are monitoring with SolarWinds VoIP and Network Quality Manager. Most recent events are listed first, at the top of the list.

File:Success_Center/Reusable_content_-_InfoDev/VNQM/VNQM_Evaluation_Guide_MT/030/0H0/03000031.png

VoIP Active Alerts

If there are any VoIP alerts that have been triggered, they will be displayed in the VoIP Alerts resource. For each alert, this resource presents the date and time of the alert, the network device that triggered the alert, and a description of the alert.

Clicking the name of the device opens the corresponding VoIP Phone Details page, providing extensive diagnostic information about the selected device.

Failed Calls

This resource provides a customizable visual record of failed calls. The generated graph displays the number of successful and failed calls for a specific time period. Failed calls are any calls that do not return a successful call termination code.

Calls by Region

The Calls by Region resource provides a customizable visual record of the number of calls per region. The generated chart displays the number of calls divided into regions over a configurable period of time.

 
Last modified
04:34, 23 Jun 2016

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