To exercise the full benefits of monitoring an Avaya Call Manager, the device must be configured to emit CDRs and quality data. SolarWinds VNQM supports Avaya Aura® Call Manager version 6.x.
In order to collect Avaya data in VNQM, the Avaya user must have sufficient permissions to execute the following commands:
display system-parameters cdr
list ip-network-region monitor
display station [x], where [x] is the extension number of the phone
display media-gateway [y], where [y] is the gateway number
To set up an Avaya Call Manager to emit CDRs:
change system-parameters cdr, and press F3.
CDR1, and press F7 to navigate to the next page.
If the Primary Output is already in use, you can use the Secondary Output for these settings.
Instead of the
calling-num parameter, you can also use the
change node-names ip, and press F3.
change ip-services, press F3, and define the following settings:
vnqm] where [
vnqm] is the name you specified in Step 7.
n, and press F3.
After changing a setting, press F3 to save it, or press F1 to discard your changes.
To set up an Avaya Call Manager to emit quality data:
change system-parameters ip-options, press F3, and define the following settings:
change ip-network-region [x]where [
x] is the region number, and press F3.