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Home > Success Center > VoIP & Network Quality Manager (VNQM) > VNQM Evaluation Guide > SolarWinds VoIP and Network Quality Manager quick tour > Adding Cisco CallManager Devices

Adding Cisco CallManager Devices

Created by Caroline Juszczak, last modified by MindTouch on Jun 23, 2016

Views: 8 Votes: 0 Revisions: 3

 

Add or delete Cisco CallManager and CallManager Express devices on the Manage CallManager Nodes section of the VoIP and Network Quality Manager Settings page. The following procedure adds a Cisco CallManager device to SolarWinds VoIP and Network Quality Manager.

To exercise the full benefits of monitoring Cisco CallManager devices, you can provide AXL credentials and FTP credentials to the CDR/CMR data. By downloading CDR/CMR data from CallManager devices, SolarWinds VoIP and Network Quality Manager can track the region information of each call made through your monitored Cisco CallManager device.

AXL refers to Cisco's Administration XML API, which provides a mechanism to receive and modify data in the call manager's database. SolarWinds VoIP and Network Quality Manager queries the database for region information. No information is modified in the database. You can create a read only AXL account specifically for VNQM.

To monitor CDR/CMR data, you must perform the following tasks to both publisher and subscriber Cisco CallManager Devices.

  1. Configure the Cisco CallManager to monitor calls. For more information, see the SolarWinds Knowledge Base article, How do I configure the Call Manager for FTP.
  2. Enable the AXL API. For more information, see your manufacturer's documentation.
  3. Create an AXL account. For more information, see your manufacturer's documentation.

The following sections give procedures for adding Cisco CallManager devices.

Adding CallManager Devices to SolarWinds VoIP and Network Quality Manager

The following procedure adds a Cisco CallManager device to SolarWinds VoIP and Network Quality Manager.

Call managers from manufacturers other than Cisco can be monitored with VNQM if you use a custom management information base (MIB) poller specifically configured for your non-Cisco call manager. For more information, see the relevant section in the Administrator Guide.

To add a CallManager device to SolarWinds VoIP and Network Quality Manager:

  1. In the Orion Web Console, click Settings > All Settings > VoIP & Quality Settings.
  2. Click Add CallManager nodes.
  3. If you have not already added your CallManager devices to the database, use the Web Console to add your CallManager devices before continuing.
  4. Select an available CallManager‑hosting device, and click Next.

    If you do not see an expected CallManager device, use the Web Console to add it. You may need to enable SNMP on the CallManager device.

  5. To collect information about calls on this call manager, select Enable CDR/CMR polling for this Call Manager, and click Next.
  6. If you do not want to collect call information from this call manager, select Add Call Manager without CDR/CMR monitoring, click Next, and click Add Call Manager.
  7. Enter your AXL credentials by either selecting an existing credentials set from the Select AXL credentials list or by creating a new set. To create a new set complete the following procedure.
    1. Enter a name in Select AXL credentials.
    2. Enter the user name and passsword.
    • Enter AXL credentials for both publisher and subscriber call managers.
    • AXL credentials must be accurate. SolarWinds VoIP and Network Quality Manager tests the credentials before continuing to the next step.
  8. Click Next.
  9. Enter the FTP server IP address or host name where your CDR/CMR data is stored. For more information see Configuring Cisco CallManagers for FTP in the Administrator Guide.
  10. Enter the FTP port number.
  11. Select Passive mode to connect to the FTP server in passive mode.
  12. If you connect to an SFTP site, select Secure connection.
  13. Enter the CDR/CMR file path if applicable.
  14. Enter your FTP credentials by either selecting an existing credentials set from the Select FTP credentials list or by creating a new set. To create a new set, complete the following procedure.
    1. Enter a name in Select FTP credentials.
    2. Enter the user name and password.
  15. Enter a number in Polling Frequency between 1 and 60 to configure how frequently you want to poll the FTP server in minutes.
  16. Select Delete CDR/CMR files from FTP server after download if you want to remove the files from the FTP server.

    Deleting CDR/CMR files from the FTP server may cause serious data loss. Ensure that your backups are running successfully before selecting this option.

    Delete CDR/CMR files from the FTP server if the hard drive is becoming too full or if you need to speed up data collection from the FTP server.

  17. Click Next.
  18. Review the information, and click Add Call Manager.
 
Last modified
04:34, 23 Jun 2016

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