With SolarWinds VoIP and Network Quality Manager you can monitor and report both real-time and historical performance statistics for your IP SLA-capable network. SolarWinds VoIP and Network Quality Manager offers the following features to help you manage your entire network:
Quality of Service (QoS) Monitoring with Cisco® IP SLA Operations
SolarWinds VoIP and Network Quality Manager uses Cisco IP SLA operations to measure network performance. Specifically, IP SLA operations provide immediate insight into network Quality of Service (QoS), including packet loss, latency, jitter, and mean opinion score (MOS) metrics. SolarWinds VoIP and Network Quality Manager collects IP SLA data and then presents it in the easy‑to‑use Web Console environment. With SolarWinds VoIP and Network Quality Manager and IP SLA operations, you know at a glance exactly how well your network is and has been performing. For more information about Cisco IP SLA operations, see www.cisco.com/go/ipsla.
VoIP Phone Troubleshooting
SolarWinds VoIP and Network Quality Manager uses Call Detail Records (CDR) and Call Management Records (CMR) data from your call managers to help you identify possible affected calls and patterns of affected calls. CDR/CMR data provides region information per call record in addition to the call source and destination, MOS, latency, packet loss, termination call code, and more. With SolarWinds VoIP and Network Quality Manager, you can drill in to problem areas to start identifying the underlying problems.
Custom Charts and Gauges
SolarWinds VoIP and Network Quality Manager provides easy‑to‑read charts and gauges that you can customize to suit your monitoring requirements. You can quickly determine the current status and performance of your network using custom gauges of key IP SLA metrics such as jitter, latency, packet loss, and MOS. With custom charts, you can easily track the historical performance of all the paths on your network.
Custom Alerts and Actions
SolarWinds VoIP and Network Quality Manager enables you to create custom alerts for your network in the same way you create alerts and actions in SolarWinds Network Performance Monitor. Specifically, you can configure IP SLA‑related alerts with a variety of corresponding actions to notify you of events on your network.
With the Reports feature in the Orion Web Console, SolarWinds VoIP and Network Quality Manager provides real-time and historical statistics reporting for the IP SLA-specific network statistics. When you install VNQM, several predefined reports become available within the Orion Web Console. By using custom properties, you can also generate custom reports to specifically communicate the historical condition of your network.
SolarWinds VoIP and Network Quality Manager provides comprehensive resources that enable you to monitor your VoIP gateways, giving you an overview of individual PRI trunks of your gateways.
Call Manager Monitoring
Call manager devices are scalable call processing solutions for managing IP‑based telecommunications networks. These devices provide VoIP networks with the features and functions of more traditional telephony. SolarWinds VoIP and Network Quality Manager uses the SNMP and ICMP monitoring technology and the AXL API of Cisco to interact with call managers and to persistently track call manager performance. With the addition of SolarWinds VoIP and Network Quality Manager, you immediately know the status of your VoIP network and all of its components at any time.
SolarWinds VoIP and Network Quality Manager comes with presets that allow you to monitor Cisco CallManager and CallManager Express, and Avaya Call Manager devices. You can also define custom Management Information Base (MIB) pollers to monitor call managers from other manufacturers. Call managers by other manufacturers are monitored like other nodes and cannot be added as call managers.