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Home > Success Center > VoIP & Network Quality Manager (VNQM) > VNQM Documentation > VoIP and Network Quality Manager 4.5.1 Release Notes

VoIP and Network Quality Manager 4.5.1 Release Notes


Last updated: December 4, 2018

These release notes for VNQM 4.5.1 describe the new features, improvements, and fixed issues in this release. They also provide information about upgrades and describe work-arounds for known issues.

For VNQM environment requirements, see VNQM 4.5.1 System Requirements.

New features and improvements

Read this section for descriptions of the new features and improvements VNQM offers in this release, or compare VNQM 4.5.1 with previous releases of VNQM.

VNQM 4.5.1 is an Orion Platform product, and it runs on Orion Platform 2018.4.

Support for Avaya Aura 7.1

VNQM now supports version 7.1 of the Avaya Aura® Communication Manager.

Centralized Upgrades

  • Automatically upgrade additional polling engines, additional web servers, and High Availability servers directly from the Orion Web Console. Upgrades run in parallel, dramatically reducing the time required to upgrade large deployments.

» Learn more

Authenticate users with the SAML protocol

  • Users can log in to the Orion Web Console using Okta or Active Directory Federation Service credentials.

» Learn more

Performance Analysis upgrades

  • PerfStack can transform line data to show different values instead of raw data.

Orion Deployment Health updates

  • Orion Diagnostics on the Web: Collect diagnostics from your polling engines directly from the Orion Web Console.

  • Access your deployment health directly from Settings.

Other improvements

  • Legacy charts and classic charts are being replaced by new generation modern charts.
  • Open a Performance Analysis dashboard for a mapped entity directly from Orion Maps.

New customer installation

For information about installing VNQM 4.5.1, see SolarWinds Orion Installer.

Before you upgrade!

If you are upgrading from a previous version, be aware of the following considerations:

  • Review the deprecation notices.
  • Always use the Product Upgrade Advisor to build your upgrade path.
  • Check your port requirements between versions. RabbitMQ messaging was added, and the new ports may show up in a port scanner.
  • When upgrading to VNQM 4.5.1, if you added a site binding to a host name before you upgrade, you must bind the Orion Web Console to a fully qualified domain name (FQDN). See this article.

  • When upgrading to VNQM 4.5.1 with custom menus, you cannot see the Performance Dashboard link in the menu. For details, see this article.

  • When upgrading on the Additional Poller, you may receive this error " The license we have for Orion Scalability Engine is outdated". See this article for details to resolve.

  • For more information about upgrading SolarWinds VNQM, see SolarWinds Orion Installer.

How to upgrade

If you are upgrading from VNQM 4.4 or later, use the SolarWinds Orion Installer to upgrade one or more Orion Platform products simultaneously.

If you are upgrading from an earlier version, use the following resources to plan and implement an upgrade to VNQM 4.5.1. Then use the SolarWinds Orion Installer to complete the upgrade.

Fixed issues in VNQM 4.5.1

VNQM 4.5.1 fixes the following issues.

Case number Description


Custom views show correct results.


AXL credentials no longer fail.


VNQM no longer displays an error when you add an AXL account for call manager monitoring.

IP SLA Operation Details view applies account limitations.
VNQM receives statistics from VoIP UDP Jitter operations.


VNQM no longer breaks the NPM SNMP Connection Profile Management.

Fixed issues in Orion Platform 2018.4

Case number Description

68776, 105269, 105504, 107573, 110018,110902, 111915, 123839, 123987, 141347, 171062, 172279, 183410

The unexpected website error when editing nodes, related to a recent Windows update, has been fixed.

60426, 60428

The XSS vulnerability of NetObjectPrefix and Period parameters has been addressed.

73219, 148581

You can add nodes, list resources and run the discovery on the Turkish locale or on agents with the Turkish locale without issues.


OpenSSL has been upgraded.


After installing Orion Platform 2018.2 Hotfix 2, Network Atlas maps in groups views are displayed correctly.

133659, 112903, 92802

Issues in the SolarWinds Orion Installer have been resolved.

169120, 167470

SQL queries used for data collection have been optimized.

96036, 117521, 117814, 122120, 119229, 121915, 106029, 122136, 123041, 123715, 122061, 101549, 103235, 118329, 116442, 119229, 114730, 122558, 116762, 115544, 121787, 113355, 123465


The InsufficientMemoryException caused by a collector memory leak has been resolved.

137887, 123507, 127831, 135627, 130442, 137932, 145681, 149655, 150216, 136447, 150803, 159562, 121812, 139142, 127831, 152791

Complex queries were optimized not to overload the database in large environments.


Gauges in the Memory and Response Time widget are displayed correctly.


Web-based reports support SWQL Union.


The default message for the reset action for the out-of-the-box alert on Packet Loss contains the correct variable.

191819, 142499, 152035, 133908, 161401, 140188

Alert messages with SQL macros are displayed correctly.


Custom SWQL filters in Top xx widgets work correctly.


The "Unexpected Website Error- Value cannot be null. Parameter name: key" issue is resolved.

125379, 125380

jQuery vulnerabilities were addressed.


HTTP parameter pollution was addressed.


Pop-up hovers display all details.
129416, 136957 Custom SWQL filters on Top XX views return correct values.

142130, 72430

Cross-Site Scripting vulnerabilities were addressed.


The Alerting service issues were resolved.

106116, 114951, 130750, 146643, 119618

Alerts and reports actions that stopped working after a short time period work again.

105448, 121188

The Power Control Unit Status widget displays correct details.

57204, 85765, 110071, 1189318

The user interface was improved to better inform users how to stop triggering repeated actions for nodes with muted alerts.

127626, 150217, 164588

Alert variable issues were addressed.

1024716, 1127516, 48710, 79780, 1188330, 30598, 28023, 33953, 1350228, 82854

Issues with Network Atlas maps in the Orion Web Console were addressed.


Issues with loading the Network Atlas maps were resolved.

102887, 113488

Top X widgets work without issues.

1369678, 1004216, 101406, 949923, 1255702, 1358095, 1362519, 76815, 74322, 97228

Issues with large Network Atlas files were addressed, SWIS queries handling Network Atlas maps were optimized.


Alerts are now generated correctly.


The ConnectNow feature in the Network Atlas works without issues.


Secure cookies are supported.


The vulnerability caused by hard-coded credentials inside a JavaScript file was addressed.


The cross-resource sharing vulnerability was addressed.

156280, 165278, 169857, 175726, 155158, 170356, 168276, 172653, 171794, 168276

JobEngine was upgraded to use SQL Server CE 4.

146924, 142695, 178970, 142695, 130170, 145863, 160359

Configuration wizard completes successfully when an additional polling engine license is lost.

166380, 167117, 144295, 96703, 173628, 96703, 173628, 144295

Agent issues caused by AMS WatchDog were resolved.


Cisco Catalyst switches are recognized correctly.

129911, 151165, 142152,

Root filesystem on Linux agents is polled correctly.

129425, 131764, 168467

The Search box in Manage Agents works correctly.


Network Discovery filter works without issues.

93577, 993181

Orion Web Console displays correct volume sizes.


The High Collector Service CPU utilization was resolved.

138193, 98330, 93118

Agent certificate issues were resolved.


AMS memory leak when installing agents was resolved.

1108682, 96154, 144851, 1371123, 52980

The Manage Agents page is now displayed for all users with appropriate privileges.

66473, 21593

The Orion Platform assigns the F5 poller to correct device types.


SysObjectIDs for HPE Aruba hardware switches were added.

1135746, 1188484, 1194960

Credential validation issues were resolved.

59736, 55119

Auto-upgrading agents works without issues.

1140992, 1152481, 1158309, 1155086, 1154763, 1157341, 126096, 1239043, 1265129, 1338153, 27549, 98893, 1142936, 1143084, 1142584, 1149359, 1163759, 1202859, 1235665, 1348091, 1172237, 1233760, 1242141, 1352579

Parsing containers URI works without issues.

173150, 92683

Orion Agents can now be installed on Oracle Linux 7.4.


You can now reinstall JobEngine on its own, without having to run the Configuration wizard.

1357179, 37523


You can install the Orion database with AlwaysOn with a specified instance name.

Known issues

Error when running Diagnostics on the Web  

Issue: When you launch Diagnostics on the Web, the following message is displayed:


Work-around: Retry collecting Diagnostics on the Web. The second time, the Diagnostics are collected successfully.

Selecting custom data for the Diagnostics on the Web  

Issue: When you launch Diagnostics on the Web and select a custom set of data in the Diagnostics wizard, the Custom selection step shows no options.

Work-around: Restart the SolarWinds Administration Service on your main polling engine, and collect Diagnostics on the Web again.

Traps, Syslogs, Discovery, or Manage Nodes not available in the menu  

Issue: When you activate a license for an Orion Platform product, some items provided by the licensed product are not added to the Orion Web Console menu. The missing menu items might include Traps, Syslogs, Discovery, or Manage Nodes.

Work-around: Restart the SolarWinds Information Service, for example using the Orion Service Manager.

Deprecation notices

This version of Orion Platform deprecates the following platforms and features.

Deprecated platforms and features are still supported in the current release. However, they will be unsupported in a future release. Plan on upgrading deprecated platforms, and avoid using deprecated features. Customizations applied to a deprecated feature might not be migrated if a new feature replaces the deprecated one.

Type Details
Legacy charts Legacy charts are deprecated as of this release. Migrate your charts to their modern version.
Classic charts Classic charts are deprecated as of this release. Migrate your charts to their modern version.
Report Writer Use the web-based Report Manager to create reports.

End of support

Orion Platform 2018.4 no longer supports the following platforms and features.

Type Details
Windows Server 2012, 2012 R2 This software is no longer supported by Orion Platform 2018.4.
SQL Server 2012 This software is no longer supported by Orion Platform 2018.4.
All Active Alerts widget The legacy widget has been replaced by the updated version.

End of life

See End of Life Policy for information about SolarWinds product lifecycle phases. For supported versions and EOL announcements for all SolarWinds products, see Currently supported software versions.

Version EOL announcements EOE effective dates EOL effective dates

December 4, 2018:

End-of-Life (EoL) announcement - Customers on VoIP & Network Quality Manager 4.2 should begin transitioning to the latest version of VoIP & Network Quality Manager.

March 4, 2019:

End-of-Engineering (EoE) - Service releases, bug fixes, workarounds, and service packs for VoIP & Network Quality Manager 4.2 will no longer be supported by SolarWinds.

March 4, 2020:

End-of-Life - SolarWinds will no longer provide technical support for VoIP & Network Quality Manager 4.2.

Legal notices

© 2018 SolarWinds Worldwide, LLC. All rights reserved.

This document may not be reproduced by any means nor modified, decompiled, disassembled, published or distributed, in whole or in part, or translated to any electronic medium or other means without the prior written consent of SolarWinds. All right, title, and interest in and to the software, services, and documentation are and shall remain the exclusive property of SolarWinds, its affiliates, and/or its respective licensors.


The SolarWinds, SolarWinds & Design, Orion, and THWACK trademarks are the exclusive property of SolarWinds Worldwide, LLC or its affiliates, are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other SolarWinds trademarks, service marks, and logos may be common law marks or are registered or pending registration. All other trademarks mentioned herein are used for identification purposes only and are trademarks of (and may be registered trademarks) of their respective companies.

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