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Home > Success Center > VoIP & Network Quality Manager (VNQM) > VNQM Documentation > VNQM 4.5 Administrator Guide > Maintain licenses > Deactivate and Reactivate Licenses

Deactivate and Reactivate Licenses

Created by Caroline Juszczak, last modified by Alexandra.Nerpasova on Nov 07, 2016

Views: 388 Votes: 2 Revisions: 5

To move your SolarWinds product to another server, deactivate the license on the original computer, and reactivate it on the server with the new installation.

You can deactivate and reuse the licenses to install product versions that were released during your maintenance period. You cannot deactivate and reuse licenses to install products that were released after your maintenance period expired. To license these products, you must renew your maintenance or re-license your product.

Deactivate, move, and assign licenses online

  1. Log in to the computer where the licensed SolarWinds product is installed.
  2. Start the License Manager in the SolarWinds program folder.
  3. Select the products you want to deactivate on this computer, and click Deactivate.

    You can deactivate multiple products at the same time. When you deactivate a license, it expires.

  4. Complete the deactivation wizard.
  5. Log in to the computer on which to install your products, and begin installation.
  6. When prompted, specify your license information.

    The license is now assigned to the new installation.

Deactivate, move, and assign licenses offline

  1. Log in to the computer where the licensed SolarWinds product is installed.
  2. Start the License Manager in the SolarWinds program folder.
  3. Select the products you want to deactivate on this computer, and click Deactivate.

    You can deactivate multiple products at the same time. The deactivation file will contain information about each product.

  4. Complete the deactivation wizard, and save the deactivation file.
  5. Log in to the SolarWinds Customer Portal, and navigate to the License Management page.
  6. Select your product instance, and click Deactivate License Manually.
  7. In the Manage License Deactivation page, locate the deactivation file you created in License Manager, and click Upload.

    The deactivated licenses are now available to activate on a new computer.

    The new License Manager tool allows offline deactivation with a file that can be uploaded to the Customer Portal.

  8. Log in to the computer on which to install your products, and begin installation.
  9. When prompted, specify your license information.

    The license is now assigned to the new installation.

 
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