Submit a ticketCall us

WebinarUpcoming Webinar: How Help Desk and Remote Support Pays for Itself

Learn how help desk software can simplify ticketing management, allow you to track hardware and software assets, and accelerate the speed of IT support and service delivery. Gain insights on how remote support tools allow your IT team to maximize their efficiency and ticket resolution by expediting desktop troubleshooting, ultimately helping keep end-users happy and productive.

Register here.

Home > Success Center > VoIP & Network Quality Manager (VNQM) > VNQM Documentation > VNQM 4.5 Administrator Guide > Managing Call Managers > Adding Cisco CallManager devices to VoIP and Network Quality Manager

Adding Cisco CallManager devices to VoIP and Network Quality Manager

Table of contents
No headers

The following procedure adds a Cisco® CallManager device to VNQM.

Avaya™ Call Managers can also be monitored with VNQM. For more information about monitoring Avaya Call Managers, see Managing Avaya Call Managers.

Call managers from manufacturers other than Cisco and Avaya can be monitored with VNQM if you use a custom management information base (MIB) poller specifically configured for your call manager from other manufacturers. You cannot monitor call manager specific data, such as VoIP phones, region information, or call data. For more information, see Adding Call Manager Devices from Other Manufacturers.

To add a Cisco CallManager device to VNQM:

  1. Log in to the Orion Web Console as an administrator.
  2. Click Settings > All Settings > VoIP & Quality Settings.
  3. Click Add CallManager nodes.


  4. Select a vendor and call manager device, and click Next.

    If you do not see an expected call manager device, use the Web Console to add it. You may need to enable SNMP on the call manager device.


  5. Select Enable CDR/CQR polling for this call manager, and click Next.
  6. To enable SIP Trunk monitoring on the CallManager, select Enable AXL SIP Trunk Polling, and enter the polling frequency for SIP Trunk Status scanning.

    If you select Add Call Manager without CDR/CQR monitoring, SolarWinds VNQM provides call manager statistics, but does not provide information about calls or call quality.


  7. Click Next.
  8. Select or enter the AXL credentials that SolarWinds VNQM uses to collect region and location information for call managers and phones.

    Enter AXL credentials for both publisher and subscriber call managers.

  9. Click Test to test the credentials.


  10. Click Next.
  11. Define the FTP server details.
    1. Enter the FTP server IP address or host name where your CDR/CMR data is stored. For more information about FTP configuration, see Configuring Cisco CallManagers for FTP.
    2. Enter the FTP port number.
    3. Select Passive mode to connect to the FTP server in passive mode.
    4. If you connect to an SFTP site, select Secure connection.
    5. Enter the CDR/CMR file path, if applicable.
    6. Enter the FTP credentials.
    7. Enter a number in Polling Frequency between 1 and 60 to configure how frequently you want to poll the FTP server in minutes.
    8. If you want to remove the files from the FTP server, select Delete CDR/CMR files from FTP server after download.

      Deleting CDR/CMR files from the FTP server may cause serious data loss. Ensure that your backups are running successfully before selecting this option.

      Removing the files from the FTP server prevents the device from filling up with log files, and helps speed up data collection from the FTP server.

    9. Click Test FTP Server Connection to test the connection.
    10. Click Next.


  12. On the Summary panel, review the information you entered, and click Add Call Manager.

    After SolarWinds VNQM adds the call manager, the call manager is displayed on the VoIP CallManagers resource.


  13. After you have added the device, you can configure it to send data.
Last modified