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Home > Success Center > VoIP & Network Quality Manager (VNQM) > VNQM Documentation > VNQM 4.5.1 Administrator Guide

VNQM 4.5.1 Administrator Guide

Last updated December 4, 2018

This guide provides an overview of SolarWinds VoIP and Network Quality Manager features and related technologies. In addition, it contains recommendations on best practices, tutorials for getting started, and troubleshooting information for common situations.

Related information

VNQM features

+ SolarWinds VNQM tips and tricks

Review the gotchas, tips, and tricks for SolarWinds VoIP and Network Quality Manager.

+ Introduction to SolarWinds VNQM

Reasons why install SolarWinds VNQM and what the product does.

+ Configure VNQM

Add your devices to SolarWinds VNQM, defining what you are going to monitor.

+ IP SLA Management

Use SolarWinds VNQM to monitor IP SLA operations that are set on your device.

+ Quality of Service and IP SLAs

Using SolarWinds VoIP and Network Quality Manager to implement IP SLA operations between your network devices, you can acquire real-time and historical statistics that give you accurate Quality of Service measurements.

+ Quality of Service metrics

Review the metrics listed below to understand how Quality of Service is measured in VNQM.

+ Add IP SLA nodes to VNQM

Before you can start creating and monitoring IP SLA operations, you must add your IP SLA-capable routers to SolarWinds VoIP and Network Quality Manager.

+ Add IP SLA operations to VNQM

The following sections detail how to add each type of operation SolarWinds VNQM supports.

+ Edit IP SLA operations in VNQM

Review the list of all IP SLA operations currently monitored by VNQM and the actions you can perform on them.

+ VoIP management

Monitor your call managers, VoIP gateways and define your VoIP infrastructure for a quick overview in the VoIP Infrastructure resource.

+ Manage call managers

Monitor your call managers, VoIP gateways and define your VoIP infrastructure for a quick overview in the VoIP Infrastructure resource.

+ Manage gateways

Managing gateways in SolarWinds VoIP and Network Quality Manager is done on the Manage Gateways page.

+ VNQM settings

The SolarWinds VNQM Settings page gives an overview of the configuration pages within SolarWinds VoIP and Network Quality Manager.

+ Use SolarWinds VNQM

SolarWinds VNQM focuses on the IP SLA operations and VoIP infrastructure of your network. The following sections introduce basic tasks you can accomplish with VNQM.

+ Customize charts in VNQM

The following sections describe options that are available on the Customize Chart page to modify the presentation of a selected chart.

+ VNQM reports

SolarWinds provides a web-based reporting feature as a quick and easy way for you to extract data from your database.

+ VNQM maps

SolarWinds VNQM allows you to display your IP SLA operations on customizable maps produced within the Orion Web Console.

+ MIBs maintained by VNQM

SolarWinds VNQM continually updates MIBs in order to maintain IP SLA operations between devices.

+ Supported versions of Cisco Unified Communications Manager (CallManager)

Review the following topics to learn which versions of Cisco Unified Communications Manager (CallManager) SolarWinds VNQM supports.

+ How VNQM creates operations

The following sections detail how SolarWinds VoIP and Network Quality Manager creates new operations on your network devices.

+ SNMP-based operations in VNQM

The following topics list the OIDs and values that are used to create new SNMP-based operations in SolarWinds VNQM.

+ CLI-based operations in VNQM

The following examples list the commands that are used to create new CLI-based operations in SolarWinds VNQM.

Orion Platform features

SolarWinds VoIP and Network Quality Manager uses the Orion Platform, the core architecture for the SolarWinds IT Management Portfolio.

+ How Orion Platform products work

Orion platform products monitor your network through different protocols. A typical installation includes a database server and one or more polling engine servers.

+ Manage user accounts

Information on how to create and configure user accounts for the Orion Web Console.

+ Customize the Orion Web Console

Learn how to customize dashboards, views, resources and more.

+ Create and manage alerts

Get informed about network events. Use or customize the out-of-the-box alerts, or create new alerts tailored to your needs.

+ Web-based reports

Generate reports in the Orion Web Console based on the predefined reports for your Orion Platform product. Customize existing reports to fit your needs, create reports, schedule a report to run automatically.

+ Web-based License Manager

Activate, add, upgrade or assign licenses with the web-based License Manager in the Orion Web Console.

+ PerfStack

Visually correlate historical time series data from multiple Orion Platform products and entity types in a single view.

Obsolete features

The following features are being deprecated for Orion Platform products:

+ Stand-alone Windows License Manager

With the stand-alone Windows License Manager, you can manage licenses for some SolarWinds products that do not use the Orion Platform, or for Orion Platform products that use Orion Platform 2016.1 and earlier.

+ Legacy Orion Report Writer reports

Orion Report Writer is a stand-alone application for creating reports that has been replaced by the web-based Report Manager in the Orion Web Console.

 

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