Submit a ticketCall us

AnnouncementsChange Is Inevitable

Get valuable help when it comes to tracking and monitoring changes. SolarWinds® Server Configuration Monitor (SCM) is designed to help you: detect, track, and receive alerts when changes occur, correlate system performance against configuration changes, compare server and application configuration against custom baselines, and verify application and system changes.

Learn more.

Home > Success Center > VoIP & Network Quality Manager (VNQM) > VNQM Documentation > VNQM 4.5 Hotfix 1

VNQM 4.5 Hotfix 1

 

Updated September 20, 2018

Fixed issues

This hotfix addresses the following issues:

  • VNQM did not support Avaya Aura 7.1 devices.

Environment

Apply this hotfix to the following product:

  • VNQM 4.5

Notes

Download the hotfix from https://customerportal.solarwinds.com/HotFixes.

  • This hotfix should only be applied to Avaya CM 7.1 monitoring.
  • This hotfix requires VoIP and Network Quality Manager 4.5.
  • Install the hotfix on the main polling engine and on any additional polling engines. Repeat the steps below for all your pollers.

Installation instructions

  1. Log in to the server hosting your SolarWinds Orion installation using an administrator account.
  2. Start the Orion Service Manager in your SolarWinds Orion program folder (SolarWinds Orion > Advanced Features > Orion Service Manager).
  3. Click Shutdown Everything.
  4. Make a backup copy of the following files:
    • SolarWinds.Orion.IpSla.Jobs.dll

    • SolarWinds.Orion.IpSla.Jobs.dll.config

      By default, the files are located in the C:\Program Files (x86)\SolarWinds\Orion\VoIP Monitor\ folder.

  5. Copy the files from VNQM-4.5-HF1.zip to C:\Program Files (x86)\SolarWinds\Orion\VoIP Monitor\, replacing the original files.

  6. Return to the Orion Service Manager, and click Start Everything.

Install the hotfix with SolarWinds High Availability

If your product is using Orion Platform 2016.2 or later, use these instructions to install the hotfix with SolarWinds HA.

Important: The HA pool must be disabled to begin installation. If you install prior to disabling, the pool is automatically disabled.

  1. In the Orion Web Console, click Settings > All Settings > High Availability Deployment Summary.
  2. Select the pool you want to disable.
  3. Toggle High Availability to Off.
  4. Install the hotfix on the primary server in the pool.
  5. Install the hotfix on the secondary server in the pool.
  6. In the Orion Web Console, click Settings > All Settings > High Availability Deployment Summary.
  7. Select the pool you want to enable and toggle High Availability to On.

The Orion Web Console verifies all SolarWinds product versions match across the HA pair before enabling. If you receive errors, check your product versions.

You may need to recreate the HA pool. For details, see Set up an HA pool.

Uninstall instructions

  1. Use an administrator account to log in to the server that hosts your SolarWinds Orion installation.
  2. Start the Orion Service Manager, and click Shutdown Everything.
  3. Replace the following files with your backed up copy:
    • SolarWinds.Orion.IpSla.Jobs.dll
    • SolarWinds.Orion.IpSla.Jobs.dll.config

      By default, the files are located in the C:\Program Files (x86)\SolarWinds\Orion\VoIP Monitor\ folder.

  4. Return to the Orion Service Manager, and click Start Everything.

 

For more information, contact Technical Support.

Last modified

Tags

Classifications

Public