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Home > Success Center > VoIP & Network Quality Manager (VNQM) > VNQM Documentation > Previous Versions > VoIP and Network Quality Manager 4.2.3 Release Notes

VoIP and Network Quality Manager 4.2.3 Release Notes

Created by Caroline Juszczak, last modified by Caroline Juszczak on Dec 05, 2016

Views: 560 Votes: 0 Revisions: 4

Updated 12/23/2015

These release notes provide additional guidance for SolarWinds VoIP and Network Quality Manager (VNQM) v4.2.3.


  • If you are installing VoIP and Network Quality Manager v4.2.3 with SolarWinds NPM, you must install NPM version 11.5.3 or later.
  • You can upgrade to VoIP and Network Quality Manager v4.2.3 from version 4.1 and above. For more information about the compatibility of SolarWinds Orion products for installation and upgrade, see this KB article.
  • SolarWinds no longer supports Microsoft Internet Explorer version 7.
  • SolarWinds no longer supports Microsoft SQL Server 2005 Express, Standard, or Enterprise.

New Features and Improvements in VNQM 4.2.3

VoIP and Network Quality Manager version 4.2.3 includes the following new features and improvements:

VNQM 4.2.3 uses Orion Platform version 2015.1.3.

New Orion Platform Features and Improvements

Orion Platform 2015.1.3 includes the following features:

  • Improved performance of automatic geographic locations on the world map.
  • SolarWinds Orion certificates have been migrated from MD5 to SHA1.
  • Improved Active Diagnostic results.

New Features and Improvements in VNQM 4.2.2

VoIP and Network Quality Manager version 4.2.2 includes the following new features and improvements:

VNQM 4.2.2 uses Orion Platform version 2015.1.2.

Important: As of Orion Platform version 2015.1, alerts are no longer created with the desktop-based, Advanced Alerts Manager or Basic Alerts Manager. Alerts are instead created and managed in the SolarWinds Orion Web Console. For detailed information, see Creating and Managing Alerts.

New Features and Improvements in VNQM 4.2

VoIP and Network Quality Manager version 4.2 includes the following new features and improvements:

  • Support for Avaya Communication and Media Servers
    • Call quality monitoring for Avaya
    • Advanced search for call records data
    • Alerting on MOS, jitter, and packet loss data, codec or termination codes
  • Supported Devices
    • Support for the following Avaya Communication and Media Servers: S87xx, S88xx, and S83xx
      Note: Ports 50000 and 5005 must be available in order to access CDR and CQR data from Avaya Communications and Media Servers.
    • Support for Cisco CallManager version 10
  • Improved User Interface
    • Easier search for phones and extensions on a call manager
  • Product Integration
    • Network Performance Monitor
      • Seeing real-time device network availability and throughput
      • VoIP and network oriented information on the same view
      • Monitoring of routing protocols
      • Network map
      • » Learn more


Fixed Issues in VNQM 4.2.3

Issue Case Number
VNQM 4.2.3 includes the fixes from VNQM 4.2.2 Hotfix 1:
  • The registration time of phones is incorrect on the call manager.
  • An error occurs in the Custom Object resource when adding IP SLA operations.
  • The Failed Calls resource displays incorrect or no data.
837886, 858498

Fixed Orion Platform Issues

Orion Platform 2015.1.3 includes the following fixes:

Issue Case Number
Agents: Agents status is set to Reboot Pending incorrectly. 801973, 801004
Agents: Messages larger than 1MB are blocked and agent status is set to Unknown. 846439
Agents: Agents using server initiated communication may be unresponsive if other agents using the same communication method are offline. 866131
Agents: Plugins set to "preload" may change to "idle" instead. 820266
World Map: Locations with ampersands (&) are not automatically added to the map. 800614
World Map: Nodes with GPS coordinates are not automatically added to the map. 793578, 774038
General: Services restart due to a licensing issue. 849632
Configuration Wizard: The Configuration Wizards stops working when files named aa.txt are saved to the C:// drive. -
Charts: The TCP Waterfall chart does not display the entire time range. -
Alerting: Interface alerts retrigger when a node is deleted. 800495, 806580, 767988, 785976
Thresholds: Orion thresholds are not filtered by type. 811487, 816259, 818753, 823790, 823845, 822266, 818798, 818694, 821972, 821701, 823987
Topology: Updates the topology calculation behavior. When possible, MAC Address information related to a port is added to help map the connection target interface from the LLDP data when the RemotePortId uses the MAC Address Port Subtype. -
General: Allied-Telesis device shown as Allied-Telesyn. -
Message Center: The Message Center does not work for non-administrator user accounts. 784126
Reports: Filter Nodes (SQL) fails for the Report from Orion Report Writer resource. 828709, 824392, 828425, 827247
Charts: The 2 MB line is duplicated on the Report Chart. -
Notifications: You are notified that your database maintenance is overdue after your nightly database maintenance. -
Polling: The polling engine is slow or non-reporting. -
Discovery: Network Discovery does not complete. -
Limitations: Limitations do not work on Custom Properties and Forecast Capacity for nodes and Forecast Capacity for volumes. -
Polling: The Machine Type is not polled for some device types. -
Performance: Improved the page load time on the Web Console. -
Performance: IIS crashes and the Orion web site is unavailable. 855805, 829479
Topology: You cannot set topology calculation to skip repeated MAC/IP addresses. -
Alerting: Alerts with the condition Node IsServer do not work. -
Alerting: PowerShell scripts cannot be executed from the Alert Manager. 857833
Users: Windows accounts cannot be added if "Force SmartCard logon" is set. -
General: List of vendor specific MAC prefixes updated. -
General: Missing edit button on a COR with chartv2 resource. 776751
Charts: Cannot edit the name of a Multi Object Chart. 857696
Alerting: Email Action breaks HTML messages. 850986
Traps: Trap Action execution fails if the Trap template has incorrect Macro syntax. 860945
Pollers: Manage Pollers functionality is not available in NCM 7.4 standalone. -
Dependencies: Auto Dependency creates a dependency loop. 775211
Groups: Incorrect group status is propagated to parent groups for some nested group structures. 837422, 848987
Alerting: TCP/IP connection and memory leak in BusinessLayer alerting. 883931, 878677, 880918, 876997
Charts: Data are not available on Group views in custom charts. 831877
Performance: Subscriber improvements for version 11.5. -
Groups and Limitations: Performance issues related to limitations and groups. -
Performance: Some resources are blank because the SQL query processor is out of resources and could not build a query plan. -
Groups and Limitations: Small issues related to limitations and groups, such as broken group member links. -
Alerting: Alerts with Group Member conditions cause errors and fail to fire. -
General: Issue with increased Memory/CPU consumption. -

Fixed Issues in VNQM 4.2.2

Issue Case Number
Deadlock scenario occurring while CDRs are updated with CMRs, and the Phones and Gateways tables are updated at the same time. (VNQM 4.2 Hotfix 1) 681284, 699474
Issue with IP SLA operations being deleted from the database. 784539, 749415, 764023, 791171, 796783, 806660, 789548, 768442
The IP SLA Summary view shows the number of registered and unregistered phones incorrectly. 762718, 739717

Fixed Issues in VNQM 4.2

Issue Case Number
ANSI_PADDING database configuration errors during upgrade. 519641, 534991
Invalid characters are displayed in the MAC address field for some IP phones. -
IP SLA operations do not show up properly on the Manage operations page if a user has node level limitations assigned to the user account. 530104
No polling occurs against gateways. 533457
Queries are processed slowly on the Last N Events resource. -
Some devices are shown as unlicensed. 552902
Packet loss statistics are not displayed. 574130
Issue with PRI Gateway login credentials. 586839
The license count is calculated incorrectly. 594386
IP SLA operations are displayed with incorrect time stamps. 615172
The Add VoIP Gateway page does not load any devices. 611067
The Avaya poller job times out, and some stations are not polled correctly. -
The Add VoIP Gateway page does not load any devices. -

Known Orion Platform Issues

This version of SolarWinds Orion Platform includes the following known issues:

Area Description
Flow Navigator Flow Navigator displays nodes outside the scope of the account limitation.
Auto Dependencies Dependencies occasionally lose their topology links, which results in a reduced number of dependencies for nodes and alerts.
Alerting On an upgrade, the alert action Sending an SNMP Trap does not work correctly.
When editing an alert to consider a different object, the alert actions are executed twice.
Discovery Discoveries scheduled for a specific time do not run.

Known Issues in VNQM 4.2.2

Issue Case Number
When managing operations, results grouped by status are not shown. Grouping results by other options works correctly. -

Known Issues in VNQM 4.2

Issue Case Number
PIN authentication is not supported, and it must be disabled on the Avaya console. -
The number of CPUs is displayed as zero for Avaya call managers on the Node details resource. -
For Avaya call managers, only the call type is shown in the VoIP Call Signaling resource. -
Avaya survivable (high availability) mode is not supported. -
When managing operations, results grouped by status are not shown. Grouping results by other options works correctly. -


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