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Home > Success Center > VoIP & Network Quality Manager (VNQM) > VNQM 4.4 Administrator Guide > Maintain licenses > Activate your SolarWinds license when prompted

Activate your SolarWinds license when prompted

Created by Caroline Juszczak, last modified by Magdalena.Markova on Jan 04, 2017

Views: 1 Votes: 0 Revisions: 5

When you install your Orion Platform product, you are prompted to provide your licensing information (software license key and customer data), and activate your product.

To postpone the activation, click Continue Evaluation. You can activate the license later:

Activate licenses with Internet access

  1. On the Activate Product window, enter your activation key in the Activation Key field.
    1. Browse to https://customerportal.solarwinds.com, and log in using your email address and password.
    2. Click Licenses > Manage Licenses.
    3. Click the plus sign next to the SolarWinds product to display your activation key.
    4. Copy your unregistered activation key for the SolarWinds product, and paste it into the Activation Key field in the Activate window.
  2. If you are using a proxy server to access the Internet, select I Access the Internet Through a Proxy Server, and enter the proxy address and port number.
  3. Click Next.
  4. Enter your customer data, and complete the Activation wizard.

Activate licenses offline

  1. On the Activate Product window, click Copy Unique Machine ID.
  2. Paste the data into Notepad, and save the file.
  3. Transfer the Notepad file to a computer with Internet access. For example, transfer the document to a shared location.
  4. Log in to the SolarWinds customer portal and find your activation key:
    1. Browse to https://customerportal.solarwinds.com from a computer with Internet access, and then log in using your email address and password.
    2. Click Licenses > Manage Licenses.
    3. Browse to the SolarWinds product, such as Network Performance Monitor, and click Activate License Manually.
    4. Provide the Unique Machine ID you transferred earlier, complete the remaining fields, and download your license key.
    5. Transfer the license key to a shared location.
  5. Return to the offline computer where you have been running the activation wizard, and browse to the shared License Key File location from the Activate Product window.
  6. Click Next to continue, and complete the Activation wizard.
 
Last modified
07:49, 4 Jan 2017

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