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Home > Success Center > VoIP & Network Quality Manager (VNQM) > VNQM 4.4 Administrator Guide > Managing Call Managers > Adding Cisco CallManager devices to VoIP and Network Quality Manager

Adding Cisco CallManager devices to VoIP and Network Quality Manager

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The following procedure adds a Cisco CallManager device to SolarWinds VoIP and Network Quality Manager.

Avaya Call Managers can also be monitored with SolarWinds VoIP and Network Quality Manager. For more information about monitoring Avaya Call Managers, see Managing Avaya Call Managers.

Call managers from manufacturers other than Cisco and Avaya can be monitored with SolarWinds VoIP and Network Quality Manager if you use a custom management information base (MIB) poller specifically configured for your call manager from other manufacturers. You cannot monitor call manager specific data, such as VoIP phones, region information, or call data. For more information, see Adding Call Manager devices from other manufacturers.

To add a Cisco CallManager device to SolarWinds VoIP and Network Quality Manager:

  1. Log in to the Orion Web Console as an administrator.
  2. Click Settings > All Settings > VoIP & Quality Settings.
  3. Click Add CallManager nodes.
  4. Select an available CallManager hosting device, and click Next.

    If you do not see an expected CallManager device, use the Web Console to add it. You may need to enable SNMP on the CallManager device.

  5. Decide whether you want to collect information about calls on this call manager.
    • To collect information about calls on this call manager, select Enable CDR/CMR polling for this Call Manager, and click Next.
    • If you do not want to collect call information from this call manager, select Add Call Manager without CDR/CMR monitoring, click Next, and click Add Call Manager.
  6. Define your AXL credentials by either selecting an existing credential set from the Select AXL credentials list or by creating a new set.

    To create a new set, complete the following procedure:

    1. Enter a name in Select AXL credentials.
    2. Enter the user name in AXL Username.
    3. Enter the password in AXL Password.

    • Enter AXL credentials for both publisher and subscriber call managers.
    • AXL credentials must be accurate. SolarWinds VoIP and Network Quality Manager tests the credentials before continuing to the next step.

  7. Click Next.
  8. Define the FTP server details.
    1. Enter the FTP server IP address or host name where your CDR/CMR data is stored. For more information about FTP configuration, see Configuring Cisco CallManagers for FTP.
    2. Enter the FTP port number.
    3. Select Passive mode to connect to the FTP server in passive mode.
    4. If you connect to an SFTP site, select Secure connection.
    5. Enter the CDR/CMR file path if applicable.
    6. Enter your FTP credentials by either selecting an existing credential set from the Select FTP credentials list or by creating a new set.
      To create a new set, complete the following procedure.
      • Enter a name in Select FTP credentials.
      • Enter the user name in FTP Username.
      • Enter the password in FTP Password.
      • Click Test FTP server connection to test the credentials.
    7. Enter a number in Polling Frequency between 1 and 60 to configure how frequently you want to poll the FTP server in minutes.
    8. Select Delete CDR/CMR files from FTP server after download if you want to remove the files from the FTP server.

      Deleting CDR/CMR files from the FTP server may cause serious data loss. Ensure that your backups are running successfully before selecting this option.

      Removing the files from the FTP server is advisable to prevent the device from filling up on logs, or in the case when you want to speed up data collection from the FTP server.

    9. Click Next.
  9. Review the information, and click Add Call Manager.
 
Last modified
08:39, 13 Apr 2017

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