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Home > Success Center > VoIP & Network Quality Manager (VNQM) > VNQM 4.4 Administrator Guide > Managing Call Managers > Monitoring Call Manager health

Monitoring Call Manager health

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SolarWinds VoIP and Network Quality Manager references the Cisco Management Information Base (MIB) CISCO-CCM-MIB to provide out-of-the-box monitoring capability for Cisco CallManager and CallManager Express devices.

You can also monitor Avaya Communication and Media Server devices with SolarWinds VoIP and Network Quality Manager. VNQM intercepts the CDR packets sent by the TCP protocol, as well as the RTCP data sent through UDP, and based on these data, it provides information about the call details and the call quality.

To track the performance of call managers from other manufacturers, you can use universal device pollers in connection with SolarWinds Network Performance Monitor.

After a call manager device has been added to the database for management, you can use the intuitive interface of SolarWinds VoIP and Network Quality Manager to track and report call-processing performance statistics for your VoIP network.

Only Cisco CallManager, CallManager Express, and Avaya Communication and Media Server devices can be added to SolarWinds VoIP and Network Quality Manager as CallManager nodes. Call management devices from other manufacturers can only be monitored as a part of your VoIP infrastructure.

Cisco CallManager, CallManager Express, and Avaya Communication and Media Server devices provide a different level of details:

  • For Cisco CallManagers, you can see all information from the device Call Detail Records, such as the call source, destination, duration, or the call quality indicators.
  • For Cisco CallManager Express devices, the information about CDR is not available, thus giving you only the details about the device status and its phone devices count.
  • For Avaya Communication and Media Server devices, you can see information such as the call source, destination, duration, and certain call quality indicators.
 
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