Submit a ticketCall us

Get a crash course on Network Monitoring delivered right to your inbox
This free 7-day email course provides a primer to the philosophy, theory, and fundamental concepts involved in IT monitoring. Lessons will explain not only how to perform various monitoring tasks, but why and when you should use them. Sign up now.

Home > Success Center > VoIP & Network Quality Manager (VNQM) > VNQM 4.4 Administrator Guide > Quality of Service metrics > Mean Opinion Score (MOS)

Mean Opinion Score (MOS)

Table of contents
No headers

MOS is an industry standard measure of call quality expressed on a scale of increasing perceived quality, from one to five. SolarWinds VoIP and Network Quality Manager reports MOS as computed by a standard International Telecommunications Union (ITU) algorithm involving the codec for your VoIP network and values of latency, jitter, packet loss, and MOS advantage factor. Jitter, latency, and packet loss are variable quantities that are measured by SolarWinds VoIP and Network Quality Manager in real time. Generally, MOS reflects call quality as shown in the following table.

call quality


Very satisfied




Some users satisfied


Many users dissatisfied


Nearly all users dissatisfied


Not recommended


Both the MOS advantage factor and the codec algorithm are selected for your specific network on the SolarWinds VoIP and Network Quality Manager Settings page. The following table provides guidance for how the advantage factor is determined for your application.

communication system type examples

maximum advantage factor value

Conventional wired network


Wireless network within a building


Outdoor wireless network (cellular phones)


Remote communications by satellite


For more information about MOS calculations, see the ITU-T Recommendation G.107.

For more information about codec algorithms, see Jitter.

For more information about SolarWinds VoIP and Network Quality Manager settings, see Configuring VNQM settings.

Last modified
08:30, 13 Apr 2017