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Home > Success Center > VoIP & Network Quality Manager (VNQM) > VoIP and Network Quality Manager 4.2.4 Release Notes

VoIP and Network Quality Manager 4.2.4 Release Notes

Created by Lori Krell_ret, last modified by Caroline Juszczak on Dec 05, 2016

Views: 92 Votes: 0 Revisions: 21

Last updated: 6/7/2016

These release notes describe the new features, improvements, and fixed issues in this release. They also provide information about upgrades and describe work-arounds for known issues.

New features and improvements

Read this section for descriptions of the new features and improvements VNQM offers in this release.

Brand new look and feel

The first thing you’ll notice about this release is that the SolarWinds Orion Platform user interface is more modern-looking. The main menu bar on the top of  every page has been reorganized to make navigation faster and easier, and to save space so there’s more room for data. We've also condensed the Notifications into a drop-down located in the upper-right corner.

video-icon.png Check out this video (2:44) on using the new UI.

text-document.png Read more about these changes.

ServiceNow integration

You can now integrate SolarWinds Orion Platform products with the ServiceNow, Inc. incident management system. With this integration you can:

  • Automatically create incidents in ServiceNow based on alerts that trigger in your SolarWinds Orion products

  • Synchronize the acknowledgement of SolarWinds alerts and ServiceNow incidents.

  • Update, close, and reopen ServiceNow incidents.

text-document.png Read more about this feature.

More powerful and easier-to-use discovery

As part of the new discovery, you can add an Active Directory (AD) Controller and then select the Organizational Units (OUs) you want to scan. Using AD for discovery is particularly useful for adding large subnets because SolarWinds Orion products can communicate directly with the devices instead of scanning every IP address.

Automatic Monitoring imports discovered devices, such as nodes, interfaces, or volumes, based on the monitoring settings you define. This means you don't have to go through the discovery import wizard after each discovery. Anything new will be monitored automatically.

 

text-document.png Read more about discovery.

Other improvements

New customer installation

For information about installing VoIP and Network Quality Manager, see the VNQM Administrator Guide.

Before you upgrade!

If you are upgrading from a previous version of VNQM, be aware of the following considerations:

  • When upgrading to VNQM 4.2.4 on the same server with DPA installed, the DPAO piece causes issues with alerting.
  • VNQM 4.2.4 no longer supports OS Windows Server 2003 R2 SP2, 2008, 2008 SP2, and 2008 R2 without SP1.
  • If you have written your own code, such as changing SolarWinds .css files or adding .js files, it may be overwritten with the upgrade. You can learn more about custom code in this article.
  • If you have edited resource properties, the All Groups resource may be empty after upgrading to VNQM 4.2.4.
  • When upgrading to VNQM 4.2.4 , using the group by feature for custom properties may return no results, and the data loading may hang or not complete. All regular functionality is unaffected by the issue. 
  • Always upgrade NPM first if you have it installed. NPM includes platform features to support all Orion products.
  • If you have SAM without NPM, upgrade SAM first. SAM includes platform features to support all Orion products.
  • Always use the Product Upgrade Advisor to build your upgrade path.

How to upgrade

Use the following resources for planning and upgrading:

Fixed issues

VNQM 4.2.4 fixes the following issues.

Case number Description

974638

When grouping operations by status on the Manage IP SLA Operations page, the status is displayed correctly.

869477, 905571, 943958

VNQM reports the correct number of phones, so license limits are calculated correctly.

909791, 960288

Database maintenance works correctly, and processes are completed in time.

Orion Platform 2016.1 fixes the following issues.

Case number Description
938709, 962846, 939548, 942011, 980275, 983329, 967758, 964060, 980391, 944764 Trend and 95th percentile lines in charts and graphs are now displayed.
972182, 901168, 945415, 898931

Syslog messages in the Orion Web Console are successfully cleared when the message ID is greater than four billion.

602451 Views by Device for Cisco devices are now displayed correctly.
982962, 930453 After adding a variable to an alert, SWIS v3 does not increase in memory usage and restart.

968094, 797829, 919286, 923532, 930106, 963834, 919286, 928652, 951369, 971526, 873440, 906788, 847425, 842702, 937966, 963834, 885828, 941708, 902413

The SolarWinds Information Service v3 does not use a large amount of memory and slow down the Orion Web Console in the following areas: viewing or managing alerts; limitations; group limitations.
285255 SolarWinds Orion EOC reports now can have the same names as existing NPM reports.
951643, 952481, 940764 When one agent using server-initiated communication is unresponsive, other agents using server-initiated communication no longer become slow.
942697, 821824 Agents no longer stop polling intermittently and require a restart.
942537, 944099, 943472, 945395, 951003, 956896, 951493, 945400, 945911

Viewing a list of resources on a node and adding resources to monitors now work as expected.

953553

The Average Percent Memory Utilization is now shown as a percentage in reports.

879129 An issue that caused some nodes and applications to be listed as unknown because they were no longer polled and required agent plugins to be restarted has been fixed.
 952402

The F5 machine type is no longer displayed as Linux.

948689, 952451, 858217

Accounts with limitations can no longer view all alerts in the Active Alerts resource.

936994, 903523, 847859, 789243, 931074, 877897

False alerts are not sent after the alert service restarts.

772266, 850670, 834886, 930283, 929019, 838502, 850670, 874673, 919674, 789010, 850551, 855505, 772266, 411372, 806760, 789010, 902337, 812703, 808373

Alert variables resolve correctly when the alerting object is removed from monitoring.

809564, 849230, 938521, 820373, 820389

Nodes are remanaged when the unmanage expiration time is met. You can also remanage nodes manually.

831198, 940302, 807479

Nodes can be restricted based on view limitations that use custom properties.

806413, 906413, 920330, 916584, 408355, 420624, 940642

Interfaces added to the Ignore list are still ignored after the caption is changed.

909507

Nodes in groups can be limited by custom properties.

933686, 912525

Volumes, interfaces, and components in groups of groups that are restricted by limitations are now visible. 

914607

The SolarWinds Information Service and app pool use less memory.

933214

ESX versions 5 and 6 are detected correctly.

913493

Reports with names that include a colon can now be saved to a disk.

927721, 892512, 887801, 920942

Alerts are now triggered for custom pollers.

922142

4RF Aprisa XE and 4RF Aprisa SR now have separate device types. In previous releases, they both had a device type of 4RF Communications Ltd.

922703

Enabling and adding alerts are included as auditing events.

920215, 909061

Muticast does not impact performance when you list or modify node resources.

924202

The Orion Web Console stays up when there are agent management issues.

904628

Hewlett Packard has been added as a vendor for more devices.

873543, 901883

If the email action for an alert uses a custom property to populate the From, CC, or BCC fields, the emails are no longer rejected.

916867, 819315

The MIB has been updated to identify more Cisco devices and software correctly.

906893

Internal email addresses can be used in web-based alerting.

909197, 870804, 421330, 818925

Report schedules are displayed in your server's local time instead of UTC.

911976, 888673

Node locations are more accurate in the Worldwide map.

910389 The ${netobjectid} variable can be used in custom charts and in tables with custom SQL/SWQL.
887267

When a parent node goes down, the child nodes' status is marked as Unreachable.

900766

An account with a Group of Groups limitation can create and view child groups.

887891, 861606

Custom charts that sum a data series are displayed correctly when you stop polling on interfaces or when an interface included in the data series is unknown.

896530

The MIB has been updated to recognize more wireless controllers.

88743

When an alert has no reset condition, the "Condition must exist for more than X minutes" setting is no longer ignored. 

831356, 846288, 870126, 851803, 882310

Performance when monitoring downtime events is improved.

419147, 866710, 885496, 872124, 847512

Database Maintenance support for long-running queries has been improved. This change improves performance, especially around alerting and interfaces.

917856

The module engine no longer restarts due to a large store.dat file.

846439

Receiving data from unknown protocols no longer causes the QoE sensor status to be unknown.

838052, 876311

Alerting performance is improved.

865994

Custom SQL supports UNION joins.

867289, 806498, 789566, 808532

The Additional Website displays updated group statuses.

865296

Executing an external program using an alert action and a non-service account now works as expected.

867189

HTML is processed correctly in maps when objects reach the warning threshold.

858515

Maps load more quickly, and long running queries are processed faster.

843815

When you switch an agent using agent-initiated communication to another polling engine, the agent connects to the new polling engine and is not reported as DOWN.

870045

Separate Windows credentials can be used to authenticate through the Desktop Notification Tool.

867403

Status changes are reflected accurately when the child dependency is a group.

855490, 836592

Data is available for the latest baseline details.

859747, 711194, 778573

Fixed hard drives are not labeled as network drives.

831472, 850142

Automatic geolocation in the Worldwide Map now works correctly for nodes whose location setting is GPS coordinates instead of a street address.

827428

Bulk-editing multiple nodes to change the credentials from SNMPv2 to SNMPv3 now works as expected.

850945

Traps using pre-2015.1 variables do not return an error, and all XML parses correctly.

821824 When an agent status is unknown, the server no longer appears to be UNKNOWN.
841389, 843683

Viewing the Interface Details and the Percent Utilization gauge does not result in IIS NullReferenceException errors.

838626

IIS does not restart and slow down the Orion Web Console's performance.

842167

More Cisco models have been added to the MIB.

850986

A new setting has been added to the Web settings table. The Email_ReplaceNewLinesHtml setting determines whether line breaks (\r\n characters) are converted to <br/> in HTML messages.

  • TRUE (the default) converts line break characters to <br/>. This is the existing behavior.
  • FALSE does not convert line break characters, which resolves an issue that can occur if Outlook wraps the <br/> in <p> tags.
848166, 831011, 815399, 815443, 822534, 822931, 419445, 820172, 828185, 823760

All group objects are clickable, and their status is updated as expected on Addition Websites.

839998

Phone numbers can be added in the recipient list for the Send email/page action.

839386, 839548

Account limitations on nodes are respected by all resources.

815142, 815102, 819909, 831276, 831398, 821577, 826485, 825920, 852070, 827406, 829027, 830084, 828900, 819670

When running database maintenance, stale data is deleted and database maintenance warnings are not received erroneously.

837409

Custom SQL/SWQL variables can be used in the Report Scheduler.

825071

Filters in customized dashboard work as expected.

835682

The option to send the Windows Event Log to a remote server has been removed from the Event Log Settings.

837196

CPU and memory usage is lower, especially when you run trigger or reset SQL queries that return a large number of results.

833753

Custom property values can be updated for all members of a group at once.

837652

Object statuses are correct for the Groups with Problems resource.

833259

Memory usage is lower when NOC views are displayed in Internet Explorer.

831690

Alert variables resolve correctly when an alert is simulated based on a group.

831033

The Message Center filters items correctly when using captions or the host name.

834498, 834949, 419501, 973864

Improvements to security to reduce the number of cross-site scripts, prevent SQL injections, validate URL redirects, and to disallow interactions with external web services.

823648

The correct page is displayed when you click an assigned alert in the Action manager.

747415, 740245

IP addresses are not used when a host name is available.

824392, 828709

Filters based on SQL/SWQL queries work as expected in reports and account limitations.

827593

Discoveries complete when there are a large number of interface information to discover.

824728

When you edit an alert that uses custom properties in the trigger or reset condition, the alert saves the property you have selected instead of the first item in the custom property list.

824856

You can use commas inside of columns when you export reports to CVS files.

826790

Alert actions trigger once for each alert instance.

772277

The Value field in the Alert Sharing settings can be edited.

811487, 816259, 818753, 823790, 823845, 822266, 818798, 818694, 821972, 823897, 821701

Thresholds are filtered by type automatically to prevent other thresholds from triggering an alert and to prevent multiple entries in reports that query thresholds.

817272, 800495, 806580, 767988, 785976, 820122, 814430, 804173, 791378, 807233, 817272, 797450, 808198, 816645, 799875, 800058

Alerts based on interfaces do not trigger when a node or a monitored interface is deleted.

815381

Multiple interface connections are not shown for a single connection.

758118, 781883

Custom graphics are displayed correctly in Network Atlas and do not cause issues when imported.

768215

The default password length in the Add Node wizard has been increased to 127 characters to match Microsoft's standard.

 786521, 782540

Restricted nodes based on account limitations enabled on custom properties do not display in views.

784126, 796136

Users without an administrator account can access the Message Center.

802204

A default entry has been added to the web.config to increase the timeout value when editing accounts.

795342, 762655

A default proxy entry has been added to the Business Layer configuration file to integrate the Customer Portal into the Orion Web Console when using a proxy.

803398

Reports show values for custom properties.

785077, 716754

Custom charts display the correct values on the Y-axis.

793099

The Nodes with High Memory Utilization resource uses the correct error levels and the warning and critical colors are correct.

773254

When you create and edit report frequencies, the number of time entries displayed is the same.

807722

An unnecessary DPI licensing error has been removed from the business layer log file.

Known issues

There are no new known issues in this release.

End of support

For information about supported versions of SolarWinds products, see this article.

This version of VNQM no longer supports the following software:

Type Software
Operating systems

Windows Server 2003 R2 SP2

Windows Server 2008, 2008 SP2, 2008 R2 without SP

Web browsers Internet Explorer versions 8, 9, and 10

Legal notices

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This document may not be reproduced by any means nor modified, decompiled, disassembled, published or distributed, in whole or in part, or translated to any electronic medium or other means without the prior written consent of SolarWinds. All right, title, and interest in and to the software and documentation are and shall remain the exclusive property of SolarWinds and its respective licensors.

SOLARWINDS DISCLAIMS ALL WARRANTIES, CONDITIONS OR OTHER TERMS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, ON SOFTWARE AND DOCUMENTATION FURNISHED HEREUNDER INCLUDING WITHOUT LIMITATION THE WARRANTIES OF DESIGN, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT. IN NO EVENT SHALL SOLARWINDS, ITS SUPPLIERS, NOR ITS LICENSORS BE LIABLE FOR ANY DAMAGES, WHETHER ARISING IN TORT, CONTRACT OR ANY OTHER LEGAL THEORY EVEN IF SOLARWINDS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

The SolarWinds and other SolarWinds marks, identified on the SolarWinds website, as updated from SolarWinds from time to time and incorporated herein, are registered with the U.S. Patent and Trademark Office and may be registered or pending registration in other countries. All other SolarWinds trademarks may be common law marks or registered or pending registration in the United States or in other countries. All other trademarks or registered trademarks contained and/or mentioned herein are used for identification purposes only and may be trademarks or registered trademarks of their respective companies.

 

 

Last modified
07:48, 5 Dec 2016

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