Formerly known as "VoIP Monitor" and "IP SLA Manager," VoIP and Network Quality Manager maintains the functionality of previous versions and adds the ability to monitor realtime VoIP calls. VoIP and Network Quality Manager offers extensive monitoring capabilities, presenting detailed realtime and historical statistics, for devices on your Network.
VoIP Monitor and IP SLA Manger version 3.5 and earlier have entered the End-Of-Life (EOL) cycle. View the SolarWinds EOL Policy online.
Note: If you are installing VoIP and Network Quality Manager with SolarWinds NPM, you must install NPM version 10.3 or later.
New Features in this Version
VoIP and Network Quality Manager version 4.0 includes the following new features:
- The new licenses model licenses on the IP phones IP SLA sites and node level. IP phones are phones connect to your network when the network is polled. IP SLA sites are any devices with at least one monitored operation, and nodes are monitored SNMP-enabled devices.
- Monitor CDR/CMR data for realtime call quality monitoring and granular data collection
- New alerts and reports take advantage of the CDR/CMR collected by VoIP and Network Quality Manager
- Use new resources allow you to monitor your network:
- Search VoIP calls
- VoIP Call Details
- Failed Calls
- Region Details
- Disconnect Causes
- Connected Phones
- Calls by Region
- VoIP Phone Details
- Path Details
- VoIP Gateway/Endpoint Details
- VoIP Alerts
- ICMP Path Jitter Operations
- Optimized the database performance
- You can search VoIP call records to find and troubleshoot problematic calls
- Install a standalone version independent from SolarWinds Network Performance Monitor
- Enable the target node in TCP or UDP Echo operations to act as a controller./li>
- Added new views to display information gathered from the CDR/CMR data:
- VoIP Gateway View
- VoIP Phone View
- Call Details View
- Location View
Features of Previous Versions
IP SLA Manager version 3.5.1 includes the following new features:
- You can now create IP SLA operation dependencies. This enables you to prevent unnecessary alerts from operations associated with unresponsive devices. Operations will now show a status of "Unreachable" when one or more of the associated devices are down or unresponsive. For more information, see "How do I define and use dependencies in Orion NPM?"
Note: You must have Orion NPM version 10.1 installed to use this feature.
IP SLA Manager version 3.5 includes the following new features:
- You can now discover existing operations automatically.
- Ability to monitor, report, and alert on two additional IP SLA operations, including:
- ICMP Path Echo
- ICMP Path Jitter
- You can now group nodes by custom properties when adding nodes and when selecting source nodes for operations.
- Simplified wizards enable you to configure operations to monitor much easier.
- Added support for
Tag fields in IP SLA operations.
- Various performance enhancements.
IP SLA Manager version 3.1 included the following new features:
- Ability to edit read/write credentials when adding nodes to IP SLA Manager
- Automatically discover and add IP SLA-capable devices
- Ability to view bidirectional jitter statistics
- IP SLA Manager can now target external servers (nodes not monitored by Orion NPM) for TCP Connect, ICMP Echo, and UDP Echo operations when using custom paths
- Ability to specify the source IP address for each operation
IP SLA Manager version 3.0 included the following new features:
- Ability to monitor, report, and alert on eight additional IP SLA operations, including:
- ICMP Echo
- TCP Connect
- UDP Echo
- UDP Jitter
- Easily configure IP SLA operations on multiple Cisco IOS devices at the same time using the intuitive web console
- View IP SLA operation status on your custom Orion network maps
- Ability to alert on all IP SLA operation thresholds and status
- Dozens of new IP SLA operation historical reports have been added
- View stacked bar charts showing the overall health of operations
- Detailed HTTP operation statistics that breaks down the time between DNS resolution, transaction, and opening the connection
VoIP Monitor version 2.1 included the following new features:
- Ability to group your VoIP equipment for greater ease of use
- You can now assign Multi Protocol Label Switching (MPLS) Virtual Routing and Forwarding (VRF) names
- Ability to assign a specific voice codec at the site level
- You can specify voice path source by interface IP
- Ability to assign multiple devices as a site at one time
VoIP Monitor version 2.0 included the following features:
- Support for SNMP v3 devices
- Improved navigation and usability
- Manual configuration of call paths
- More secure, restricted use of read/write credentials
- Support for multiple VoIP pollers
- Additional CallManager data resources
- CallManager alerts
- New resource gauges
- Improved performance and scalability
VoIP Monitor version 1.0 included the following features:
- Performance metrics of jitter, latency, packet loss for sites and call paths
- Up-to-the-minute calculation of Mean Opinion Score (MOS) for sites and call paths
- Automatic configuration of Cisco IOS routers for IP SLA operation
- Call manager performance statistics, including measures of registered and unregistered phones and gateways, interface traffic, and CPU load
- Resources specifically tailored to monitoring Cisco CallManager and CallManager Express devices
- Full integration with Orion Network Performance Monitor, providing a customizable web console and easily configurable alerting and reporting engines
Fixes in this Release
This release of SolarWinds VoIP and Network Quality Manager includes the following fixes:
- Occasionally you cannot create ICMP Echo operations using SNMPv3 credentials.
- IP SLA Top 25 Events fails to render in large environments.
- Pollers time out when call managers have 5000 or more phones associated with them.
- Changes to the maintenance retention period do not persist.
- IP SLA Reports deadlock frequently under some circumstances.
- German-specific characters may not display correctly.
- IP SLA Manager now shows all IP SLA operations when grouped by source while viewing in Internet Explorer versions 7 and 8.
- Test packets are now sent with the correct data size for all codecs.
- The IP SLA Manager Services resource now shows the correct "Last Registered" time for all polling engines.
- IP SLA Manager now polls the correct MIB for HTTP operations when verifying operations status.
- Historical UDP Jitter reports no longer display no results.
- Operation availability charts no longer indicate warning when stats are below warning thresholds.
- The Events resource on the Operations Details page now displays time using the server's time zone instead of UTC.
- The correct view is now displayed when previewing while editing a copied version of another view.
- Operations in the Operation Selection page are now organized by Operation Type.
- You can now customize values on the Y-axis for IP SLA graphs.
- You can now see IP addresses for selected nodes when adding nodes to IP SLA Manager.
- Improved load balancing algorithms.
- You can now group by custom properties when adding nodes to IP SLA Manager.
- IP SLA Manager now polls the correct MIB for UPD Jitter operations when verifying operations status.
- Scaling has been fixed so that peaks no longer appear off the screen on custom charts.
- Unselected parameters are no longer being cleared when editing multiple operations at once.
- Packet Loss gauges no longer show a range of 0-100%.
- You can now upgrade from VoIP Monitor 2.0.2.
- IP SLA Manager can now be installed on Windows 2008 R2.
- Improvements have been made in the timestamp algorithm to accommodate a bug in the Cisco 12.2 IOS.
- Operation status no longer indicates "warning" instead of "critical" when the completion time has exceeded the critical threshold.
- After changing Cisco CallManager credentials, IP SLA Manager no longer uses the old credentials.
- After upgrading from VoIP 2.1, the ability to edit threshold values in some gauges no longer becomes disabled.
- Clicking Delete to remove an additional poller on the Collector Service resource no longer causes the service to stop responding.
- Additional websites are no longer required to be on the same domain as the primary IP SLA installation.
- When adding infrastructure nodes, the page no longer refreshes when selecting an interface.
- You can now alert on unregistered phones.
- You no longer encounter an error when adding a CallManager device on an additional web server installation.
- The 95th Percentile on MOS Min/Max/Avg charts has been replaced with 5th Percentile because of the reversed logic of MOS.
- Resolved an issue where several "deadlock" events would be encountered over a short period of time.
- The IP SLA Manager component of additional pollers no longer looks for an IP SLA license.
- The Call Manager Connected Phones graph now includes all appropriate default time frame options.
- You can no longer add a device with a down status as a Call Manager device.
- "VoIP Auto-Configured Call Path Configuration" page is no longer displayed when VoIP Monitor has no created call paths.
- IP SLA operations using a custom codec will not be recreated when the global codec is changed.
- All related call paths (IP SLA operations) are now deleted when the associated site is deleted.
- Call Paths that are created with invalid IP addresses can no longer be created.
- Integration: NetFlow performance monitor counters are no longer deleted after installing IP SLA Manager on a server with NetFlow Traffic Analyzer installed.
- Polling is no longer interrupted when the database and poller operate in different time zones.
- The MOS score chart maximum has been reduced from 10 to 5.
- The "Access denied" error message that is sometimes displayed on graphs has been resolved.
- Routers that only support SNMP v1 can no longer be designated as VoIP devices.
- IP SLA Manager no longer recognizes Cisco Unified Call Manager (CUCM) version 6.1 as Call Manager Express.
- Latency and jitter graphs now properly scale the Y-axis.
- MOS graphs now display data when selecting a period of less than 24 hours.
- The values of scale tic marks on the Y-axis on MOS and Phone charts are now aligned properly.
- The VoIP Thwack resource in now listed properly within the VoIP Summary resources list.
- Fixed a problem with the 2.0.1 installer that failed to update a previous install if it was not installed in the default drive/folder location.
- Resolved an issue where sites could not be added using a read/write community string after upgrading from 2.0.1.
- The ability to add devices via SNMPv3 has been implemented.
- Fixed issue where upgrading from an evaluation version to Orion 9.1 would cause errors.
- Resolved the issue where IP SLA Manager would stop checking on call paths that were labeled as misconfigured.
- Corrected an issue where a failed IP SLA operation would show a status of "OK".
- Multiple issues with the user interface, including format inconsistencies, incorrect error messages, and unordered listing of elements in resources, have been fixed.
- An issue where the configuration wizard was not properly parsing dates in non-US formats has been fixed.
- IP SLA Manager now correctly tests devices for IP SLA-compatibility. As a result, IP SLA Manager is now able to add any valid IP SLA-enabled device.
- The Last XX VoIP Events resource currently honors configured account and view limitations.
- IP SLA Manager now properly handles the lifetime reset of IP SLA operations on SNMPv1 devices.
- Issues causing the failure of data collection from SNMPv1 devices have been fixed.
- The configuration wizard no longer displays twice when completing a new installation of IP SLA Manager.
- The IP SLA Manager website no longer fails when displaying a VoIP interface that does not have a parent node.
- IP SLA Manager now correctly reschedules and recreates expired IP SLA operations.
- Data values in the CallManagers resource now link directly to the corresponding CallManager view.
- IP SLA Manager can now delete configured hubs from the IP SLA Manager Call Paths page without error.
- The CallManager resource on the CallManager view now lists percentage values as whole numbers.
- Call Path gauges now show Packet Loss values as whole numbers.
- Licensing required for both the installation of an additional VoIP poller and the installation of VoIP on an Orion web-only server now functions correctly.
- The Call Paths resource on the VoIP Summary View is now better able to handle larger call path lists.
Installing VoIP and Network Quality Manager
VoIP and Network Quality Manager can be installed as a standalone product or as part of your SolarWinds Network Performance Monitor (NPM) installation. If you are installing VoIP and Network Quality Manager with NPM, the server that you use to host VoIP and Network Quality Manager must be able to support NPM version 10.3 or later. For more information about system requirements, see Installation Requirements in the SolarWinds VoIP and Network Quality Manager Administrator Guide.
To install VoIP and Network Quality Manager with SolarWinds NPM:
- Shut down any NPM applications that you may have running.
- Run the installation executable.
To install VoIP and Network Quality Manager, standalone version:
- Run the installation executable.
For more information about installing VoIP and Network Quality Manager, see Installing VoIP and Network Quality Manager in the SolarWinds Orion VoIP and Network Quality Manager Administrator Guide.
- If you are upgrading, back up your Orion database before you install VoIP and Network Quality Manager, to ensure that none of your data is lost during the upgrade.
- VoIP and Network Quality Manager does not support the use of case-sensitive database servers.
Upgrading to VoIP and Network Quality Manager
Upgrading from IP SLA Manager or from VoIP Monitor does not require you to uninstall your current installation. In some cases you must upgrade your NPM installation before you can upgrade to VoIP and Network Quality Manager. If you have IP SLA Manager, version 3.5.1, you can directly upgrade to VoIP and Network Quality Manager if you installed NPM version 10.3. If you have installed earlier versions of IP SLA Manager, or any version of VoIP Monitor, you must follow certain upgrade paths. None of your historical data or customized settings will be lost in the process. For more information about upgrading to VoIP and Network Quality Manager, see Upgrading to VoIP and Network Quality Manager in the SolarWinds VoIP and Network Quality Manager Administrator Guide.
Use the following upgrade paths:
If you use VoIP Monitor 2.1:
- Upgrade NPM to version 10
- Upgrade to IP SLA Manager 3.5.1
- Upgrade NPM to version 10.3
- Upgrade to VoIP and Network Quality Manager
If you use IP SLA Manager 3.0, 3.1, or 3.5:
- Upgrade NPM to version 10
- Upgrade IP SLA Manager to 3.5.1
- Upgrade NPM to version 10.3
- Upgrade to VoIP and Network Quality Manager
If you use IP SLA Manager 3.5.1:
- Upgrade NPM to version 10.3
- Upgrade to VoIP and Network Quality Manager
For more information about upgrading to VoIP and Network Quality Manager, see Upgrading to VoIP and Network Quality Manager in the SolarWinds Orion VoIP and Network Quality Manager Administrator Guide.
- Backup your Orion database before you install VoIP and Network Quality Manager, to ensure that none of your data is lost during the upgrade.
- If you have a large amount of VoIP and CallManager data, the upgrade may take more than 30 minutes to an hour to complete.
- You must upgrade any additional web servers or additional polling engines prior to upgrading your base installation.
Uninstalling VoIP and Network Quality Manager
If you need to uninstall VoIP and Network Quality Manager, use Add/Remove Programs to remove VoIP and Network Quality Manager.
Note: If you have installed other SolarWinds products, you must uninstall VoIP and Network Quality Manager before removing other SolarWinds components.
VoIP and Network Quality Manager and Additional Polling Engines
In order for VoIP and network quality statistics to be properly recorded by additional polling engines, VoIP and Network Quality Manager Additional Poller must be installed on every additional polling engine you run. To install the poller, run the SolarWinds VNQM Additional Poller installer (
SolarWinds-Orion-VNQM-version-Poller.exe) on the additional polling engine server.
Note: For an additional polling engine to properly process data, you must install the same version of VoIP and Network Quality Manager on the additional polling engines as the version running on the primary polling engine.
Adding Devices to VoIP and Network Quality Manager
To add a device to VoIP and Network Quality Manager, the device must be discovered or manually added to the nodes database. If you install the standalone version, the device must be added to the database in the Add Nodes section of VoIP and Network Quality Manager. The device must also be a Cisco device that supports SNMP v2 or v3. To confirm that the Cisco IOS release for your device supports IP SLA operations, visit the Cisco Feature Navigator, click Search by Feature, and then select IP SLAs - DHCP Operation. For more information about the management information bases (MIBs) that VoIP and Network Quality Manager maintains, see MIBs Maintained by VoIP and Network Quality Manager in the SolarWinds Orion VoIP and Network Quality Manager Administrator Guide.
Changing the Source Node IP Address
With VoIP and Network Quality Manager you have the ability to change the source node IP address certain IP SLA operations use. For example, a node has three outbound interfaces with three different IP addresses. You can effectively designate which of these IP addresses will be used as the source IP address for operations created on that node. The designated IP address will be used for the following IP SLA operation types:
- ICMP Echo
- TCP Connect
- UDP Echo
- UDP Jitter
- VoIP UDP Jitter
To change the source node IP address, edit the node in IP SLA Node Management, type then new address the IP Address field, and then click Save.
Migrating Reports to Another VoIP and Network Quality Manager Installation
Custom reports that you have created for a standard installation of VoIP and Network Quality Manager are easily migrated to a second installation, typically an Additional Poller. The following procedure copies existing reports from one VoIP and Network Quality Manager installation to another.
To migrate VoIP and Network Quality Manager reports from one installation to another:
- Open the Orion Reports folder, located in
Program Files\SolarWinds\Orion\ on your original VoIP and Network Quality Manager server.
- Select the reports you want to copy to your second VoIP and Network Quality Manager server, using
Shift+Click as necessary, and then click Edit > Copy.
- Locate your second VoIP and Network Quality Manager server on your network, and then open its Orion Reports folder, located in
- Click Edit > Paste to paste your reports in the Reports folder on your second VoIP and Network Quality Manager server.
Your original VoIP reports are now available to your second VoIP and Network Quality Manager installation.
Using Hostnames for External Targets
When using hostnames instead of IP addresses for external targets, the source node of the operation must be able to successfully resolve the hostname for the operation to be successful.
The following issues may arise in your installation of VoIP and Network Quality Manager. These are known issues that are being addressed for a future release.
- The "Calls by 24 Hours" report may need to be viewed in Report Writer if the report takes longer to export than the page refresh rate. This frequently happens when you have a large amount of call data to export.
- Some default headers in Report Writer for do not display correctly. You must manually modify the column headers.
- Cisco Call Manager version 4.1 is not fully supported at this time.
- VoIP and Network Quality Manager will continue to poll and display IP SLA operation data after unmanaging associated nodes.
- The VoIP Call Path resource indicates invalid latency thresholds when highlighting values in red. This resource does not use the latency thresholds configured when editing individual IP SLA Operations as it should. Instead, the resource uses an old global threshold setting that is no longer used by VoIP and Network Quality Manager.
- When customizing the IP SLA Operation Details page, clicking the Preview button results in an error.
- You cannot add the Operation Availability resource when editing the Custom Object resource.
- Old IP SLA jobs are not deleted after configuring to the new database format and sometimes after upgrading from 3.5 to 3.5.1
- There is not a way to change the operation number of an existing manual operation created by the user.
- When the number of open telnet connections are limited on a router, results may take longer than expected to appear.
- Operations running on devices using a time zone code set to something other than UTC will show an incorrect time offset. The time zone will be considered to be
UTC+0. Consider the following work-arounds:
- Change the time zone code on the device to UTC format.
- Modify the
ipsla.timezones.xml file located in the
C:\Program Files\SolarWinds\Orion\VoIP Monitor folder and add a new time zone using the example provided with an offset in minutes. Restart the Orion Module Engine and Job Engine.
- CLI operations without read/write SNMP credentials cannot be deleted. To work around this issue, specify the read/write community string for the operations you want to delete before deleting them.
- Hops are not displayed for ICMP Path Echo operations when the operations have been manually created with an invalid configuration. In this situation, the operation status is still displayed as Up, but will only report the entire round trip time instead of each individual hop.
> characters in graph names causes rendering failures. To work around this issue, do not use the
> character in your graph names.
- VoIP and Network Quality Manager only reports what the network devices are reporting. In some cases, path operations will not show all hops in a path or show one hop more than once because the device is reporting these hops inaccurately.
- URLs that have uppercase letters for "ftp" and "http" are not processed properly. When creating or editing IP SLA operations, type URLs using lowercase letters for
http. For example,
http://solarwinds.com instead of
- Reports that include details from two identical operations will only list one instance the operation.
- If the SolarWinds Information service is stopped, IP SLA web resources may display SQL errors.
- Additional pollers may indicate a "down" status when the poller is actually up and running on the Collector Services resource.
- When editing IP SLA Node properties, clicking Use Default does not set the source IP address to the IP address assigned to the Orion node.
- The Operation Availability resource does not have an Edit button to allow users to configure the resource and specify a date range.
- Administrative functions may be limited if your VoIP and Network Quality Manager server and your Orion NPM server are not in the same domain. SolarWinds recommends that you install VoIP and Network Quality Manager on the same server as Orion NPM.
- An SQL exception may occur when you try to open VoIP and Network Quality Manager on an additional Orion Web Console if the Orion server hosting the shared database does not also have VoIP and Network Quality Manager installed. SolarWinds recommends that you not install VoIP and Network Quality Manager on an additional Orion Web Console unless the original Orion server is also hosting VoIP and Network Quality Manager.
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