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Home > Success Center > VoIP & Network Quality Manager (VNQM) > Unable to start VNQM plugin after upgrading to NPM 12 & VNQM 4.2.4

Unable to start VNQM plugin after upgrading to NPM 12 & VNQM 4.2.4

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Created by Daniel Polaske, last modified by MindTouch on Jun 23, 2016

Views: 15 Votes: 0 Revisions: 4

Updated June 21, 2016


This article provides brief information on downloaded VNQM 4.2.4 between June 8 - 14, 2016. 

If you downloaded VNQM 4.2.4 between June 8th - June 14th, please visit your customer portal and download the newly posted package.

Recently, VNQM 4.2.4 was available for download within your customer portal. We have since removed the original download and replaced it with a new package (also named VNQM 4.2.4).


  • NPM version 12
  • VNQM version 4.2.4



There is a compatibility issue between the originally released package.


Downloaded, but not installed package:

Delete the original package and download the newly posted package from your Customer Portal. 

Installed package:

There is no need to uninstall the existing package. Download the newly posted package from your Customer Portal and install right on top. Please know that nothing will “break” in your environment from installing the last version of this package. We are just being proactive and ensuring all the near releases will be compatible in the near future.



Last modified
04:33, 23 Jun 2016