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Home > Success Center > VoIP & Network Quality Manager (VNQM) > Unable to add CUCM v11 to VNQM

Unable to add CUCM v11 to VNQM

Created by Brian O'Donovan, last modified by Alexandra.Nerpasova on Oct 26, 2017

Views: 977 Votes: 1 Revisions: 7


VNQM cannot add Cisco Unified Communication Manager (CUCM). The SNMP Test fails with the following error message:

Selected node is invalid: Could not connect to XXX via SNMP. Verify that your SNMP credentials are correct.


  • VNQM 4.2.4 and earlier. 
  • Cisco Unified Communication Manager (CUCM) version 11.x
  • CUCM 11.x is supported in VNQM 4.4 and later


This is because VNQM 4.2.4 and earlier versions do not support CUCM 11.x. These versions only support up to CUCM 10.x.


There are two options:

  • Downgrade CUCM to CUCM version 10.x.
  • Wait for VNQM to support CUCM 11.x. (VNQM 4.4)

Suggested Tags:  VNQM, Cisco, Call Manager, CUCM, Version 11


Reason for Rework or Feedback from Technical Content Review:



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