Before installing, complete the pre-installation checklist below. This checklist helps you:
|Review the release notes||Review SolarWinds VNQM release notes and other documentation in the SolarWinds Customer Success Center.|
|Review system requirements|| |
Make sure your environment has all of the required hardware, software, and database needs for your installations.
|Prepare product license|| |
Review your current product licenses and determine if you need to make any changes. You can download any updated license keys through the Customer Portal.
To download SolarWinds products and licenses, you need a SolarWinds Customer Portal account. To create your SolarWinds account, see Access the Customer Portal.
If you need to modify your licenses, contact your SolarWinds account manager or SolarWinds sales.
|Gather credentials|| |
Make sure you have all account credentials, SQL database credentials, your SolarWinds account, and local admin server credentials.
Use the Local Administrator Account for installation.
The Local Administrator Account is not the same as a domain account with local admin rights. A domain account is subject to your domain group policies.
|Schedule the installation||Set up the maintenance window, preferably during off-peak hours. Depending on the number of products, size of databases, and size of environment, you may need hours to complete your installation. |
Installations in an existing Orion Platform environment require polling engines and SolarWinds services to be offline for a length of time, causing you to lose a portion of polling data.
|Notify your company||Send a message to your company of the installation schedule and maintenance window. If you need additional help, contact and allocate specific staff to be available.|
As part of your preflight, prepare the Orion environment:
|1. Prepare the environment|| |
|2. Run all Windows updates||To avoid unnecessary reboots during installation, run all Microsoft Updates on all servers before beginning the installation. The installation cannot complete if your system is waiting to reboot.|
|3. Backup existing database|| |
If you are installing with an existing database, back up the database. If you need help, check your vendor's site for documentation and instructions.
If you have your database on a VM, create a snapshot or copy of your VM.
|4. Open ports according to requirements||For your server ports and firewall, open ports according to the system requirements. Orion uses these ports to send and receive data.|
|5. Check for antivirus software|| |
Determine if any antivirus software is installed on the server or servers where you plan to install. To ensure the installation goes smoothly, exclude the SolarWinds directory. For example, on Windows Server 2012 R2, exclude
Do not exclude executable files. SolarWinds assumes that