Submit a ticketCall us

Have You Auto Renewed? If not, you're missing out.
The SolarWinds Renewal Program comes with a host of benefits including the most recent product updates, 24/7 technical support, virtual instructor-led training and more. Experience all of this with the convenience of Auto Renewal, and never worry about missing any of these great benefits. Learn More.

Home > Success Center > VoIP & Network Quality Manager (VNQM) > Resetting CDR sequence numbers

Resetting CDR sequence numbers

Table of contents
No headers

Updated March 11th, 2016

 

Issue:

After a recent upgrade, maintenance or reconfiguration of CCM, there is no CDR or CMR data polled.

 

Solution:

  1. Verify the FTP location where the files are downloaded from.
  2. Verify the sequence number of the files of the following format: cdr|cmr_[clustername]_[clusterID]_[timestamp]_[sequencenumber].
  3. Compare the sequence numbers with the contents of the CDRSequenceNumberToDeleteFrom, CDRSequenceNumberToDownloadFrom, CMRSequenceNumberToDeleteFrom, and CMRSequenceNumberToDownloadFrom columns of the VoipCcmFtpConnectionInfo database table.
  4. If the numbers in the columns are higher than in the files, reset the numbers in the indicated columns to NULL or 0 in the VoipCCMFtpConnectionInfo database table.
Last modified

Tags

Classifications

Public