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Home > Success Center > VoIP & Network Quality Manager (VNQM) > PRI trunk percent utilization resource shows unknown data

PRI trunk percent utilization resource shows unknown data

Table of contents
Created by Interspire Import, last modified by MindTouch on Jun 16, 2016

Views: 21 Votes: 0 Revisions: 8

Issue

Placed Calls and Received Calls percentages in the PRI Trunk Percent Utilization resource are inaccurate, the resource shows that the percentages are "Unknown".

Cause

Some polled active calls couldn't be mapped to appropriate trunks correctly.

Resolution

Upgrade to the latest revision of firmware. For more details, consult your device documentation.

Last modified
16:32, 16 Jun 2016

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Public